Advice on debt collection from o2 although in my eyes I cancelled contract

LMFC

Hello,

I recently received a phone call and then a letter from o2 saying I owed them unpaid line rental for my pay monthly contract.

On January 31st I contacted o2 via the online chat system and had the following conversation:

[9:46:07 AM] O2 - Meenal: I have checked this and will transfer you to our dedicated Recontracts team and they will help you with the contract cancellation right away.
[9:48:19 AM] Cayden: Hi there. My name's $!{operator.nickname} I am an
O2 Re-Contract advisor, how can I help you today?
[9:48:43 AM] Michael Hughes: Hi
[9:48:51 AM] Michael Hughes: would just like to cancel this contract please
[9:49:20 AM] Cayden: I am sorry to know, Is there any particular reason you want to cancel?
[9:49:26 AM] Michael Hughes: no
[9:52:36 AM] Cayden: Will you like to keep this number with you on O2 Pay and go, so you can keep this number with you and no monthly charges. Just Top us when ever you required.
I then left the chat.

I was then charged a further bill so contacted o2 again TWICE. Both times they sent me to the disconnections team but after waiting 30 minutes no one responded.

I contacted the o2 today and spoke to the manager. I informed her how I clearly stated that I wanted to cancel the contract (which I did) but she said as I didn't respond to the last question as I was still going to have to pay. I said I was not going to pay and she then said it's getting passed to a debt collection company.

Where do I stand on this? In my eyes I clearly said that I wanted to cancel the contract, and even confirmed it when asked if there was any reason why.

Thanks for your time.

grumbler

IMHO the chat is inconclusive and I don't understand what was the problem with finishing it in a civilised manner.
The fact that you was billed later and called them just proves this.
If you don't have time to wait on the phone, then find another way of contacting them (recorded mail, e-mail) instead of just burying your head in the sand and forgetting about this.

LMFC

grumbler wrote: »

IMHO the chat is inconclusive and I don't understand what was the problem with finishing it in a civilised manner.
The fact that you was billed later and called them just proves this.
If you don't have time to wait on the phone, then find another way of contacting them (recorded mail, e-mail) instead of just burying your head in the sand and forgetting about this.

I spoke with them on the phone today and they said in their eyes I did not cancel the contract and therefore had to pay the bill.

FireMS

Well you didn't exactly finish the chat did you? You should have just waited till he/she said its been cancelled....

d123

LMFC wrote: »

I spoke with them on the phone today and they said in their eyes I did not cancel the contract and therefore had to pay the bill.

You didn't cancel the contract, the cancelation has two parts, you inform and they accept. You decided to just cut them off without an acknowledgement of cancellation.

If you had had some manners and concluded the call properly I doubt you would be in this predicament.

How hard would it have been to just say "No, all I want is it cancelled", get acknowledgement, say goodbye.

jb66

you never said yes or no to making it pay as you go, so the adviser didnt do it.

ZhugeEX

You never cancelled the contract. This is a non issue.

You can have an intention to cancel the contract but they need to actually cancel it on their end and give you confirmation (by law)

_Andy_

As above, you didn't cancel it. Don't blame the company for you being rude and not checking anything.