BMI and British Airways Delay Compensation

Tweeters

Hoping someone can help here. As we all know BMI International are no longer in business as such as they were at first taken over by Lufthansa I believe and now British Airways. My problem is the cancellation of a Flight by BMI from Las Vegas to Manchester in 2008. We were delayed by around 20 hours having to go back to a hotel whilst another flight was found. We have contacted British Airways about some compensation and been told sorry but No. Surely we are able to get some compensation under the recently announced rule. Help Please if you can.

Vauban

Tweeters wrote: »

Hoping someone can help here. As we all know BMI International are no longer in business as such as they were at first taken over by Lufthansa I believe and now British Airways. My problem is the cancellation of a Flight by BMI from Las Vegas to Manchester in 2008. We were delayed by around 20 hours having to go back to a hotel whilst another flight was found. We have contacted British Airways about some compensation and been told sorry but No. Surely we are able to get some compensation under the recently announced rule. Help Please if you can.

Why did they say no?

Tweeters

We weren't given any explanation but told that they coundn't continue with our claim. I am sure that we aren't the only ones to get this reply. Has anyone been successfull with aclaim like this. Come on you martin Lewis followers. Give us some hope.

Vauban

Tweeters wrote: »

We weren't given any explanation but told that they coundn't continue with our claim. I am sure that we aren't the only ones to get this reply. Has anyone been successfull with aclaim like this. Come on you martin Lewis followers. Give us some hope.

What exactly did they say?

Ich_2

Odd as I'm sure that someone on here was paid out for a BMI mainline claim. I think as well that a BMI baby claim got paid even though that airline was closed down rather than being merged

Tweeters

I will post the exact wording later as I don't have the letter infront of me. Many thanks so far everyone.

Tweeters

OK here goes. Usual opening rubbish and apologies about any delay. How there Chief Exec, Keith Williams has made it a priority to improve performance. How all delays are looked into and then the punch line. whilst we appreciate your reasons for asking I am afraid that we cannot settle your claim and are sorry to disappoint you. It's a standard letter that is obviously sent to everyone and they haven't even tried to look into the delay. But hey they do look forward to welcoming us on board again one day. Well if they paid us out we may be able to afford to.

Vauban

Tweeters wrote: »

OK here goes. Usual opening rubbish and apologies about any delay. How there Chief Exec, Keith Williams has made it a priority to improve performance. How all delays are looked into and then the punch line. whilst we appreciate your reasons for asking I am afraid that we cannot settle your claim and are sorry to disappoint you. It's a standard letter that is obviously sent to everyone and they haven't even tried to look into the delay. But hey they do look forward to welcoming us on board again one day. Well if they paid us out we may be able to afford to.

That's very odd. They basically haven't explained why they are declining your request?

IMHO I would write them a Notice Before Action letter and tell them that you are due comepnsation from them by law and if they think you are not ue it to explain clearly why. Give them 14 days or you're off to Court.

Tweeters

Cheers. I will write tomorrow but if there's anyone out there that's been successful with a similar claim then please let us know. I know the problem of no ticket is going to be brought up but they must have records of passengers.

Ich_2

I know the problem of no ticket is going to be brought up but they must have records of passengers.

It could be unlikely that BA have those records from BMI so proof of check-in and travel might be essential

Tweeters

Thanks Ich. I know that this really is going to be a problem. There must be a record somewhere that we were on that flight for security reasons. BA aren't going to play ball on this I am sure. I have tried the net but can't find a site that can help.