shop staff.

unholyangel

mr_sharma wrote: »

Read the first entry on this article, sums it up pretty well - http://www.cracked.com/blog/5-types-people-who-ruin-every-story/

Made me laugh.

Nice story, but blaming things on people isnt really what playing devils advocate is about. Tbh the author sounds like a bit of a pleb, like he moans about trivial things all the time and makes mountains out of molehills.

People are so darn sensitive these days, jeez! :rotfl:

meritaten

that's why I hate going into furniture retail stores - honestly, I know now how gazelles feel on the Serengeti! the bu99ers stalk you! are they on commission?
I worked in retail for over 40 years and was taught that a customer should only be approached with a 'can I help you' if that customer looked a bit lost or undecided (then, once you have them you make that sale!).
Customers with determined steps/attitudes you leave well alone - if they want help they will ask for it (you just contrive to be in the vicinity).
Harassing potential customers has a negative effect - they will leave in a hurry!

unholyangel

meritaten wrote: »

honestly, I know now how gazelles feel on the Serengeti! the bu99ers stalk you!

:rotfl: :rotfl:

dinglefoot

This is very insightful, I'll try to use things from here to make myself more customer-friendly when I'm at work

As a customer, I don't like it when people approach and ask if I need help, it does annoy me...but sometimes it is necessary and it's good to know someone's there. Like someone said it is kind of a case of 'damned if you do, damned if you don't'.

I don't get commission, but shop staff where I work are told to go and speak to customers and make sure everyone in the shop knows that help is available if needed. If I didn't go to speak to someone I was asked to then my employers wouldn't be happy with me. The main downside is that if it's busy and you're not sure someone's been seen to then they may have been already approached by several people.

I am nicer to shop staff in other shops when they approach me now, because I know it's part of their job and I know how it feels when people are angry/negative towards you when you are just doing your job and genuinely trying to help. I can't speak for others, but when I help customers I try to find out what would be the best product for them regardless of whether it's more expensive or not. Thinking more in the long term for the business too, if they're happy with the product they purchase then they're more likely to come back!

I also agree with the comment about eating out, I always have to do an awkward mouth full nod whenever they ask if things are ok!

mr_sharma

unholyangel wrote: »

People are so darn sensitive these days, jeez! :rotfl:

Tell me about it, at least you're not a true believer