Brand new iPhone in washing machine. Insurance policy too new to claim?!

Lee_Briskett

Hello.

7 days ago I got a wonderful new iPhone 4s as part of an upgrade with Orange. I've been with them for many years.

Yesterday I took out insurance with mygadgetbuddy.com for £3.99 p/m as it was much cheaper than insuring via Orange.

Then, the nightmare happened. I have just realised I put the iPhone in the washing machine! I managed to stop it about 5 or 10 mins in and it is currently in a bag of rice. I've checked my insurance policy and apparently there is a 14 day 'exclusion period'

"
There is an initial 14 day period during which, if your gadget is stolen, lost, damaged or breaks down, you will not be able to claim and this is called the “exclusion period”. The exclusion period is:

• 14 days after the start date of your policy
• 14 days after any change to your policy in which you add a gadget to your policy or replace a current insured gadget – the exclusion period applies to the gadget you add. "

So, my question is... What the hell do I do? The phone is still only 7 days old.


Thanks!


L

albionrovers

Wait another 8 days till you make the claim?

Lee_Briskett

Hi Albion Rovers.

I was thinking this, but will the be able to tell when the water damage happened?

What do Apple offer in terms of warranty?

Thanks

L

visidigi

water = no warranty coverage

Lee_Briskett

I understand they do 'out of warranty' repairs. Anyone know how much this costs?

Thanks

L

visidigi

They do a £129/£139 ish swap out - but its for a refurbished handset.

Tony5101

I sympathise with your situation, but why would you think that Apple's warranty would cover you against sticking the phone in the washer?
I think that the only thing that you could try - although I'm not advocating insurance fraud in any way - would be to wait until after your initial claim exclusion period is passed, and make a claim.
Expect your claim to be scrutinised thoroughly though, as I'm sure they look extremely closely at claims that are submitted immediately as soon as they're able to be.

grumbler

~£150
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iphone

Claim in 8 days as suggested.

Lee_Briskett

Thanks Tony. I in no way thought Apple would cover it, but I had to ask!

I guess I wait another week or get a refurb from Apple.

Thanks

L

thefishdude

sorry to hear what happed. my partner recently had to get a water damaged 4s repaired it cost £150 for new screen new mic new charger doc and a sound chip. also apprantly they have a panel inside the charger doc and the head phone socket which changed colour when in contact with water to stop people claiming different reasons for break downs.

Lee_Briskett

grumbler wrote: »

~£150
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iphone

Claim in 8 days as suggested.

Thanks Grumber, but I can't see the part about claim in 8 days?

L