Claims company question.

emmmski

Posting on behalf of Friend who had some contact with ppi claims company (cag) last year, now he can't remember ( I know grrrr!!) if he signed a contract or just agreed for them to send him some information.
I pointed out that he didn't need a company and he has since submitted complaints himself, last week this company sent a letter of authority and requested he sign so that they can investigate. I'm now concerned that this company will be able to stake a claim any refunds he gets? ( all his own fault I know!)
Does anyone know how far along things are if they've sent a letter of authority ? Is this post contract signing stuff?
What's the best thing to do now? if he doesn't sign it will that mean they cannot obtain any information and therefore cannot investigate? Is the letter of authority the contract? Sorry loads of questions but not sure what to tell him to do , he's not the most savvy and I think he thinks if he just ignores their letters/phone calls they'll go away , I'm worried he could end up with a big bill ( for no work done) and I'm just hoping he's not bound by anything?
Once I know where he stands I'll get him to ring them
Any help/advice appreciated.

Thanks you.

Alpine_Star

It is difficult to answer unless you know if a contract was signed.

Some contracts oblige you to sign a letter of authority that permits the CMC to deal with the bank and that any compensation is paid directly to the CMC.

Who is the CMC?

-taff

Tell him not to sign anything. If they haven't got a contract with his signature on it, they haven't got any proof [unless he agreed in aphone call] that they're supposed to be representing him.

It might be cheaper for him to cancel his contract with them anyway, and pay a bill, [if he's got cast iron missell reasons].

Ask him to ask them for proof he agreed for them to represent him first.

emmmski

Alpine_Star wrote: »

It is difficult to answer unless you know if a contract was signed.

Some contracts oblige you to sign a letter of authority that permits the CMC to deal with the bank and that any compensation is paid directly to the CMC.

Who is the CMC?

The cmc is claims advisory group, shall I suggest he writes to them requesting a copy of a signed contract ? Stating he doesn't need their representation? I've looked at their website and their fees appear to be 39%!!!! I take it none of the banks involved will disclose anything without a signed letter of authority?

-taff

It doesn't matter if he does have a signed letter of authority, if he gets a payout from the banks, the cmc will want their cut if there is proof of contract. 30% is normal.

He needs to find out whether they do have proof he has a contract. If they do he needs to cancel it, and pay what they ask. If they don't, then proceed as normal with his complaints.
Don't write and ask, phone and ask whether they have any proof.

emmmski

-taff wrote: »

It doesn't matter if he does have a signed letter of authority, if he gets a payout from the banks, the cmc will want their cut if there is proof of contract. 30% is normal.

He needs to find out whether they do have proof he has a contract. If they do he needs to cancel it, and pay what they ask. If they don't, then proceed as normal with his complaints.
Don't write and ask, phone and ask whether they have any proof.

Sorry, so he should demand proof rather than ask? Is that what you mean? He doesn't know if he signed a contract or not so the only way I can find out is from the cmc. And then cancel if they have proof? I take it there's likely to be a cancellation fee.
Thank you and sorry if I'm a bit slow to catch on!

-taff

I just get a bit het up by people using cmc's
Yes, demand proof rather than meekly ask

emmmski

-taff wrote: »

I just get a bit het up by people using cmc's
Yes, demand proof rather than meekly ask

I know..... Wish I'd got to him sooner, the worst part is , he won't see a penny of any redress as he's in debt to all the companies he's complaining to and although that in itself is right and proper he'll potentially end up owing the cmc money. Not a good situation. We will demand proof and go from there , thanks Taff

-taff

Not potentially, definitely. They will still want paying even if the money goes to his debt.

magpiecottage

emmmski wrote: »

he won't see a penny of any redress as he's in debt to all the companies he's complaining to and although that in itself is right and proper he'll potentially end up owing the cmc money. Not a good situation.

If that is the case he should send an email to [EMAIL="info@claimsadvisorygroup.co.uk"]info@claimsadvisorygroup.co.uk[/EMAIL] and cc to consumer@claimsregulation.gov.uk with a subject title

FORMAL COMPLAINT OF MISSELLING AGAINST CLAIMS ADVISORY GROUP.

It should then say that they enticed him to use their services without first checking whether he was in arrears to his lender and explaining to him that the lender would use any redress awarded against the arrears leaving him with a debt to Claims Advisory Group but no funds to pay it and therefore they missold their services to him.

He should say he requires them to release him from any contractual obligations to them without charge and that a copy of the e-mail has been forwarded to their regulator.

emmmski

magpiecottage wrote: »

If that is the case he should send an email to [EMAIL="info@claimsadvisorygroup.co.uk"]info@claimsadvisorygroup.co.uk[/EMAIL] and cc to consumer@claimsregulation.gov.uk with a subject title

FORMAL COMPLAINT OF MISSELLING AGAINST CLAIMS ADVISORY GROUP.

It should then say that they enticed him to use their services without first checking whether he was in arrears to his lender and explaining to him that the lender would use any redress awarded against the arrears leaving him with a debt to Claims Advisory Group but no funds to pay it and therefore they missold their services to him.




He should say he requires them to release him from any contractual obligations to them without charge and that a copy of the e-mail has been forwarded to their regulator.

Thanks for that, will do it now!