Foxtons Keep Deposit

DjP

Hi,

Foxtons took a 5k deposit - after a while they pulled the papers. Without answer questions we had about the property. Which we said we couldn't exchange without hearing the answer to them.

We then looked to buy another property from a different EA but same vendor. We were told by the new EA that she would get us our deposit back.

And of course we hear today that we won't - because they say that that we didn't buy the property (as they re opened/gave us the papers back on the first property - so second time we let them down????)

Foxtons have treated me like poo from the beginning (first time buyer) they have bullied me all the time.

Any ideas on what to do or am I just screwed?

Thanks

p.s. the new EA said they would get it back for me. Later on (after too late) they said I should ask for it back. Hmm. The language changed completely.

DRP

DjP wrote: »

Hi,

Foxtons took a 5k deposit - after a while they pulled the papers. Without answer questions we had about the property. Which we said we couldn't exchange without hearing the answer to them.

We then looked to buy another property from a different EA but same vendor. We were told by the new EA that she would get us our deposit back.

And of course we hear today that we won't - because they say that that we didn't buy the property (as they re opened/gave us the papers back on the first property - so second time we let them down????)

Foxtons have treated me like poo from the beginning (first time buyer) they have bullied me all the time.

Any ideas on what to do or am I just screwed?

Thanks

p.s. the new EA said they would get it back for me. Later on (after too late) they said I should ask for it back. Hmm. The language changed completely.

what was the deposit paid to Foxtons for?

what does it mean that they 'pulled the papers' ?

DjP

The 5k was a deposit to reserve the property

Pulled the papers means they took it away from me - so I couldn't buy it

The 3 questions I had were not answered until AFTER they pulled the papers

The second property I asked the same three questions and I got the answer the next day.

penguingirl

Are Foxtons a solicitors or an estate agent?

DjP

I guess the deposit went to the vendor.

Not foxtons but they took the money for them

DRP

DjP wrote: »

I guess the deposit went to the vendor.

Not foxtons but they took the money for them

i have never heard of a situation where a deposit was paid to the vendor.

Why did you pay a deposit?

DjP

It's a reservation deposit

Isn't that normal?

bebewoo

Foxtons are well known for being evil, but I still don't understand what the OP is talking about.

penguingirl

Is the property a newbuild? That's the only time I've heard off reservation deposits

DjP

Hi,

Yes it is New Build.

Sorry - I did mention it in one post but I think it was the one that crashed and didn't get put up sorry

maninthestreet

£5k to 'reserve' a property for sale?? From the way the OP writes, English may not be their first language, so not familiar with the property buying process in Enbgland/Wales.
OP - what 'papers' are you referirng to? EA's do not hand out the contract of sale for a property, that comes from the vendor's solictor, via your own solicitor.
Under what terms and conditions was the deposit handed over to Foxtons?