Returning faulty personalised goods bought online

Shelleym

ah ok, just changed them to public

David_Aston

The second thru fourth links worked for me vuvuzela, did you try them?
Can't frankly see too much wrong with the boots.

Shelleym

David_Aston wrote: »

The second thru fourth links worked for me vuvuzela, did you try them?
Can't frankly see too much wrong with the boots.

Surely a new product shouldn't have anything wrong with them??

ThumbRemote

Shelleym wrote: »

Surely a new product shouldn't have anything wrong with them??

I agree.

The Sale of Goods Act states that goods must be of satisfactory quality. It goes on to give examples of this which include "appearance and finish" and "freedom from minor defects".

You are quite entitled to reject the boots. Contact the retailer and state that as the boots are not of satisfactory quality as defined by the Sale of Goods act, for the reasons given above, you are rejecting the goods for a full refund, as per your statutory rights.

You may want to offer them the opportunity to supply an alternative pair of boots, as an alternative to the refund, or you may just want to buy elsewhere.

David_Aston

Perhaps the pictures you have posted don't give full creedence to your views on the boots. Am I seeing a couple of dents which would push back out with some pressure from the inside of the boot?

ILW

Is he going to play football in them or are they for decorative use only?

Shelleym

David_Aston wrote: »

Perhaps the pictures you have posted don't give full creedence to your views on the boots. Am I seeing a couple of dents which would push back out with some pressure from the inside of the boot?

No we did try that, one boot actually has creases to the material on the inside which give the appearance of dents from the outside.

So as far as you are aware, the fact they were personalised does not effect my statutory rights?

ThumbRemote

ILW wrote: »

Is he going to play football in them or are they for decorative use only?

That's irrelevant to their statutory rights.

I could be buying a table to chop up and use for firewood; I'd still have the right to reject it if it arrived cosmetically damaged.

ThumbRemote

Shelleym wrote: »

So as far as you are aware, the fact they were personalised does not effect my statutory rights?

Absolutely not.

Personalisation affects your right to return for a refund under the Distance Selling Regulations (DSRs), which give additional rights when buying online. However this isn't of concern to you; you're wanting to reject under the Sale of Goods Act which is much broader.

Shelleym

ILW wrote: »

Is he going to play football in them or are they for decorative use only?

Really? He is 12 years old and bought his most expensive pair of boots ever. He was very excited when he placed the order, excited when he ripped open the packaging and disappointed to see the condition they were in!