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Returning faulty personalised goods bought online
Shelleym
Posts: 14 Forumite
My 12yr old son wanted to buy a pair of footy boots with his birthday money, we ordered a pair of Nike boots, £40 plus postage, with free personalisation from Lovell Sports.
The boots arrived quickly, personalised with his name, but there are 'dents' in the toes. Although I appreciate this doesn't effect the actual use of the boot, my son wanted a 'perfect' pair (which I feel he is entitled to expect) and so I contacted them to make a return. They said that is was best to take photos and email them. So I did.
I recieved an email from a Product Manager' to say he had spoken to Nike and they said that 'what had happened to the boots would not affect the performance of the boot' Nothing has 'happened' to them, they were made that way!!
Are they totally missing the point that you would not go into a retail outlet and buy a misshapen pair of boots at full price?? A 12yr old isn't concerned about the performance but more like what they look like and that he looks cool and can show them off to his mates!!
So I got on the phone and said he wasn't happy. I have now been advised to return them for the 'Product Manager' to have a look at, and IF they are faulty they will replace them and refund my postage costs.
So what now? What if in their opinion they are ok?
Can anyone advise what my rights are here? Even though the item is personalised, surely their quality control should never have personalised defective boots in the first place??
The boots arrived quickly, personalised with his name, but there are 'dents' in the toes. Although I appreciate this doesn't effect the actual use of the boot, my son wanted a 'perfect' pair (which I feel he is entitled to expect) and so I contacted them to make a return. They said that is was best to take photos and email them. So I did.
I recieved an email from a Product Manager' to say he had spoken to Nike and they said that 'what had happened to the boots would not affect the performance of the boot' Nothing has 'happened' to them, they were made that way!!
Are they totally missing the point that you would not go into a retail outlet and buy a misshapen pair of boots at full price?? A 12yr old isn't concerned about the performance but more like what they look like and that he looks cool and can show them off to his mates!!
So I got on the phone and said he wasn't happy. I have now been advised to return them for the 'Product Manager' to have a look at, and IF they are faulty they will replace them and refund my postage costs.
So what now? What if in their opinion they are ok?
Can anyone advise what my rights are here? Even though the item is personalised, surely their quality control should never have personalised defective boots in the first place??
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Comments
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Do the non-personalised ones have 'dents' in the toes ? Maybe it's for putting greater spin on the ball ?0
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Can you upload a picture of the boots?"You were only supposed to blow the bl**dy doors off!!"0
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Do the non-personalised ones have 'dents' in the toes ? Maybe it's for putting greater spin on the ball ?
No definitely not, I manage a football team, 2 of my players have the same boots and are perefectly round and smooth. The photo online and on other websites doesn't show 'dents'!!0 -
maninthestreet wrote: »Can you upload a picture of the boots?
yes I can, can you tell me how please? thanks0 -
Upload to Photobucket or similar, then put the links to the images in a post. Like below ...
[ img]http://www.profootballboot.com/images/Mens Adidas Football Boots.jpg[/img]
Remove the space between [ and img] and we get ...
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I just tried that from my facebook account, forum says I can't as I am a new user
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Post the links here but drop the http:// and www parts and I'll link them for you.
(E.g. from my previous example you would paste in here profootballboot.com/images/Mens%20Adidas%20Football%20Boots.jpg)0 -
thankyou, here is just a few -
facebook.com/photo.phpfbid=10151391172886379&set=pb.731121378.-2207520000.1365430383&type=3&theater
facebook.com/photo.php?fbid=10151391173341379&set=a.10151391172726379.1073741827.731121378&type=3&theater
facebook.com/photo.php?fbid=10151391173476379&set=a.10151391172726379.1073741827.731121378&type=3&theater
facebook.com/photo.php?fbid=10151391173281379&set=a.10151391172726379.1073741827.731121378&type=3&theater0 -
Posted as links for you
[url]Http://www.facebook.com/photo.phpfbid=10151391172886379&set=pb.731121378.-2207520000.1365430383&type=3&theater[/url]
[url]Http://www.facebook.com/photo.php?fbid=10151391173341379&set=a.10151391172726379.1073741827.731121378&type=3&theater[/url]
[url]Http://www.facebook.com/photo.php?fbid=10151391173476379&set=a.10151391172726379.1073741827.731121378&type=3&theater[/url]
[url]Http://www.facebook.com/photo.php?fbid=10151391173281379&set=a.10151391172726379.1073741827.731121378&type=3&theater[/url]
However, your profile appears to be set to private so I can't view the pictures.0 -
thankyou, here is just a few -
facebook.com/photo.phpfbid=10151391172886379&set=pb.731121378.-2207520000.1365430383&type=3&theater
facebook.com/photo.php?fbid=10151391173341379&set=a.10151391172726379.1073741827.731121378&type=3&theater
facebook.com/photo.php?fbid=10151391173476379&set=a.10151391172726379.1073741827.731121378&type=3&theater
facebook.com/photo.php?fbid=10151391173281379&set=a.10151391172726379.1073741827.731121378&type=3&theater
Looks like your photos are set to friends only visibility. You will have to make them visible to anyone if you want to go this route.0
![http://www.profootballboot.com/images/Mens Adidas Football Boots.jpg[/img]](http://www.profootballboot.com/images/Mens%20Adidas%20Football%20Boots.jpg[/img]){kind=link}
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