Tmobile price increase

no1wf

I don't think I properly understand this but have I got this right?

T-Mobile (and Orange) are raising their prices of our contract deals and say that it's allowed because of some reason. I don't think they should be allowed to hike them, we bought into it on the basis of the price per month.

But because they're rising them higher than they said they would, people are being allowed out of their contract much earlier and free or charge?

I've never been sent an email or a letter or anything about a price increase, will I be getting one?

And for those of you who have successfully left, do you get to keep your handset?

TurkishTutor

Just read through this post - had received a letter but not done anything about it until today!

I renewed with T Mob in March, kept my old price plan of £10.58 but got new phone. Received letter in April about increase, but it said that the amount of the increase would be credited back to my account for 6 months, so in effect giving a 6-month grace period before I would be paying more.

As I have a really good plan I was reluctant to threaten cancellation etc, so called them just now - cited the RPI figures etc, and asked if instead of cancelling they could make it up to me by giving me the 0845/0870 booster. After a long confab with someone she said no, but she would credit my account with £6 odd (the difference I would pay over the remaining 18 months) so in effect I will not have any increase for the remainder of my contract.

I know it's not a lot of money, but reading this thread made me realise it's the principle of the matter that counts!

Anyhow, may be worth a try for someone ..

anna2007

RandomCurve wrote: »

Anybody want to email the above to MSE? - feel free - I consider my post above as "sending the email". Don't copy me in this time though. And obviously the above is the rationale for the post Oct 2012 Contract holders.


Let me know if you spot any "flaws" in the argument. But basically it is not about arguing the rate that has been applied it is about arguing which months rate should be applied. AND there is a BIG clue for you PRE Oct 2012 contract Holders - except you have an additional "10 pages" of A4 rationale to wade through to get to this point".

If you keep sending those emails out #570 and #602 (copy me in) then I will post the whole thing over 2 or 3 nights -deal?


Don't get mad get EEven

Just a reminder to keep sending the emails!!! Random Curve has spoken to some of the news agencies who are now aware of the fact that something is not quite right with EE's 'prediction' of the RPI figure! So we need to keep the pressure on the media with the emails (and it seemed to work with MSE, as they referred to the emails in their article!)

A big thank you to everyone who has helped with raising awareness so far... anyone else who is willing to help, could you please take a minute to send the emails at posts #570 & #602? :T

NittyGritty

as anyone got an actual template i can send them to cancel?

i notice a few have had success, but what exactly did they write is there a template i can use ?

anna2007

NittyGritty wrote: »

as anyone got an actual template i can send them to cancel?

i notice a few have had success, but what exactly did they write is there a template i can use ?

I have posted two cancellation templates at post#408 - depending on the start date of your contract. Random Curve also posted templates around the same time, if you wanted to use one of those?

And hurry - you have to get your notice in today!!

Email it to [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL]

NittyGritty

just sent template off to them now, will wait and see what they reply with, (altho i guess i,m lucky my contract ends on 20th june) was going to give 30 days notice on 20th may, but worth a try ending early

d123

Hmmm, I wonder what happens next?

From my CISAS letter:

In accordance with the rules of the scheme, the company is now required to submit two copies of their response to the claim, which should be returned to us within 14 days of receipt of this letter, that is, on or before 08/05/2013.

So far, not a single thing from them, surely T-Mobile are going to answer the complaint?

anna2007

Lifes_Grand_Plan wrote: »

RandomCurve, I don't wish to be rude so please don't take it this way, but if you are going to post text and ask people to e-mail it to someone, do you have someone who can proof read it for you?

There are a few spelling mistakes and joined up words missing spaces.

Also if they are a good proof reader they may be able to cut down on some of the waffle to try and make it an easier read - not easy I appreciate since it is a reasonably complex argument to state.

Again, please don't take this as being rude or ungrateful for your help, I make as many spelling mistakes as anyone, but on a forum post is different to if you are writing to people where you want to look confident in your argument or make an important point.

Hope this helps and keep up the good work.

Lifes Grand Plan - Is this an offer to be proof reader for Random Curve's work? I'm sure he would really appreciate any help you can give, if you felt you were up to the task!

I believe the spacing issues are caused by copying over text from Windows 8 to the forum? If RC didn't have time to tidy it up before posting, it might be because, like everyone else, he works full-time/has a long commute to work/has family and personal commitments... but he ALSO had numerous phone calls to the media, 14 A4 pages worth of rationale to be sent out to those who helped with the publicity emails, then had the MSE retraction email to draft - all in the space of a day - give the guy a break!!!

I don't think there was any waffle in there, but I do think RC was trying to ensure that all the relevant points were included in the short space of time he had to draft and post the email.

Like I said, I'm sure any help you can give would be most appreciated!

On a separate point, RC told me he's spoken to a senior member of staff at CISAS today to agree a form of words that will mean the CISAS claims WILL be accepted. He'll post details later, but... guess what.... he would like you to keep sending those publicity emails!!! (posts #570 & #602)

anna2007

d123 wrote: »

Hmmm, I wonder what happens next?

From my CISAS letter:


So far, not a single thing from them, surely T-Mobile are going to answer the complaint?

I think what happens, if TM don't bother to respond, is that CISAS make a decision based on your information alone?

Which would surely increase your chances of the case being found in your favour (if TM haven't provided any evidence to counter your complaint, support their use of Apr RPI, etc).

Either that, or they are so smugly confident of winning they don't think our complaints warrant a response!!

daveuk1

Sorry to reappear in naysayer mode but, reading between the lines here, it seems to me that there has been some discussion going on behind the scenes here between T-Mobile, CISAS and Ofcom and it doesn't look good. I say this because:

1. CISAS' initial position towards what constitutes deadlock appears mysteriously to have hardened to the point that they are now generally refusing to take new cases before 8 weeks have elapsed without a deadlock letter (which T-Mobile are systematically refusing to provide).

2. T-Mobile have got their very sorry story straight, certainly re pre-October customers. I would have thought post-October customers still have a very good claim, but...

3. The Ofcom quote from the MSE article suggests that they are weighing in by saying that they see nothing wrong with EE's approach. Now, albeit that this may be strictly from a regulatory perspective and does not necessarily tie in with potential CISAS conclusions, it strikes me as an odd position for Ofcom to take. I would have expected something more along the lines of it not being within their remit to consider but an outright statement that EE's approach is reasonable seems to weigh heavily in T-Mobile's favour.

On a different note, while I applaud RandomCurve (and Anna2007)'s tireless efforts, I'm a little confused by the withholding of allegedly compelling information against T-Mobile. I understand that you are trying to incentivise public involvement but if you are trying to generate interest and drum up support, would it not be beneficial to post the most compelling argument that you have available to you which, if sufficiently strong, will surely get the maximum number of affected customers interested? Just my $0.02

Anyway, I hope I'm unduly pessimistic. In any event, good luck continuing to fight the good fight!

D