Tmobile price increase

scooby9858

the decision is in and its a win in part . more to follow.thanks RandomCurve your a star mate.:j

RandomCurve

That was quick turn around, what was the win?

RandomCurve

Scooby9858 A "win in part", is a bit of an under statement!


Win - Penalty Free cancellation backdated to April 2013!
Win - A PAC code
Win - An apology
Win - £100 compensation (of £200 requested)
Lose - No Unlock code (but who cares you can get a phone unlocked for about £10).


An excellent result.


:j

ryan92

RandomCurve wrote: »

Scooby9858 A "win in part", is a bit of an under statement!


Win - Penalty Free cancellation backdated to April 2013!
Win - A PAC code
Win - An apology
Win - £100 compensation (of £200 requested)
Lose - No Unlock code (but who cares you can get a phone unlocked for about £10).


An excellent result.


:j

Excellent result indeed! Shame CISAS won't reevaluate my claim!

RandomCurve

everton2004 wrote: »

Received notification this morning - all case papers (including the comments that I sent this week) have been sent onto the adjudicator. Just have to wait for their decision now (upto 3 weeks).

Your decision must be due tomorrow - Let us know the outcome ASAP.

everton2004

Hi RC,

Sorry I haven't replied to this earlier - long story!

Anyway, the decision came back badly for me - in a nutshell CISAS dismissed my claim. I will forward the full adjudication to you.

RandomCurve

What a "con", they did not even consider the argument that under the UTCCRs the ONLY remedy is cancellation - not amendment. It seems because EE mentioned Ofcom they assume all is well -ridiculous.


Shame you are so near the end of your contract - it would have been interesting to see how this would have played out in court, but good you can leave these thieves soon

SayNoToO2

Hi all - Happy to hear of your "Wins"

Please feel free to post details of your successes and spread the word on the Facebook page https://www.facebook.com/SayNoToO2

:T :j :beer:

BountyHunter53

Is this way of leaving a current contract possible? I joined T-Mobile in February 2013 (2 year contract with phone). Can I have some help please? Would really appreciate it.

Do I just send that template off to their email? I have contacted them saying the RPI for this month is 2.5% but the price increase is 2.7%, meaning I can leave the contract because their rising more than the current RPI.

Keverso

Nothing to see here ... move along now.