Tmobile price increase

RandomCurve

It seems it may pay to copy in Ofcom to your emails to T-Mobile!

Today was the last day for T-M to pay the compensation owed and to refund payments taken since April 6th - and today my bank account was credited.

In more good news I also received my compensation from Orange!

However, for those following both the Orange & TM forums my son lost his Orange claim - so I am going to test the whole legality of price rise clauses in the SCC. I'll be posting the progress of that on the Orange thread as it relates to that contract.

Finally - I'm still plugging away at Ofcom to get involved in this affair - they are still "considering" what (not?) to do!!!

Lifes_Grand_Plan

Any of the other SCC people got any updates?

Lifes_Grand_Plan

Just (finally) had a response from CISAS today following my complaint that T-Mobile hadn't paid up (and were three weeks over the deadline to do so) and got the usual "we aren't an enforcement body so suggest you speak with T-Mobile" line...

WTH.... what is the point of an adjudication that is "binding on the provider" if they can choose to ignore it..... takes the absolute pee.

stoney73

Lifes_Grand_Plan wrote: »

Any of the other SCC people got any updates?

So far I've just received an update stating that T-Mobile intend to 'fully' defend the case. They have til the end of the months or so to submit their defence. After that, I guess its a matter of attempting to mediate with them and hoping they see sense.

Lifes_Grand_Plan

stoney73 wrote: »

So far I've just received an update stating that T-Mobile intend to 'fully' defend the case. They have til the end of the months or so to submit their defence. After that, I guess its a matter of attempting to mediate with them and hoping they see sense.

To be honest, wouldn't have expected anything less from them Stoney. They will probably hope you give up or settle for a token offer during mediation. Hopefully you can take it all the way - if you do then my guess is they will settle a day or two before it ever gets to be heard.

psilvester

So my ordeal is almost over. Despite asking for a BACS payment for both accounts (and only receiving 1) yesterday I received a cheque for the refund on my second account. 20 days past the deadline set by CISAS.

Hopefully it won't bounce when I cash it.

RandomCurve

Just received an unexpected letter from TM.

It is an apology from them for not allowing me to terminate my contract in accordance with clause 7.2.2.3 and for taking the fee for the issue of a PAC.

It ends by stating that the sums paid are full and final settlement of my claim and all matters arising out of my contract with T-M.

Did anybody else get one of these?

I was wondering if I had been "singled out" as I accepted the CISAS decision on the basis that I was stil at liberty to pursue TM and Mr Swantee :wave: for breach of the Unsolicited Goods and Services Act 1971 - as the adjudicator had stated that they were not ruling on that point as it is a complex point of law.

anna2007

RC - that'll be the apology you requested as part of your CISAS claim. IIRC you asked that this came from Mr Swantee himself, I'm guessing it didn't come from him personally

I'm sure you will anyway, but make sure you put it in writing that you don't accept the sums as full and final settlement - that's just TM being sly yet again - great to see they've learned from this whole experience!

RandomCurve

I thought the apology letters were a little uncharitable, but mine seems a little remorseful (perhaps I'm easily pleased).

As you guessed it was not from the man himself, but hey-ho.

And yes I have written to TM re outstanding issues - and I'm still plugging away at Ofcom (who responded within 1 hour (albeit a "holding" email) to my email to them earlier today).

lukat

Hi everyone!

Just received my CISAS decision, and it's another win!
Thanks to everyone and RC!

It's a win on the RPI issue, definitely.
Regarding my complaint with the term "unlimited" and the ASA, CISAS said I didn't provide sufficient evidence...

"I direct that the company should provide the customer with an apology and; it should process the customer’s request to terminate his contract without penalty and back date this to 6 April 2013, waiving all charges incurred on the account after this date. Further, the company should provide the customer with his PAC."

I can't wait to migrate to a different provider, with a monthly rolling contract this time! I am pleased with the back-dated refund, but the apology is also something I am really looking forward to receiving!

"Conclusion
11. My conclusion on the main issues is that:
a. The company has failed in the duty of care which it owed to the customer.
b. The customer has provided sufficient evidence to justify his claim in part.
12. Therefore, my decision is that the customer’s claim succeeds in part and I direct that the company should process the customer’s request to terminate his contract without penalty and back date this to 6 April 2013, waiving all charges incurred on the account after this date. Further, the company should provide the customer with his PAC."

I am not sure where to go from there, as it seems that quite a lot of you guys have had to prolong the "fight" even after a win... in order to get the PAC and refund etc.
Should I call customer service (they are pretty useless, so I doubt they'll be able to issue my PAC and refund me), or email someone from T-Mobile UK head office? Or just wait until T-Mobile complies?

Thanks again