Tmobile price increase

diamonds

anna2007 wrote: »

If only your levels of concentration and comprehension could stretch back to a few pages, rather than a few posts, you might find you have something useful to add to the discussion.

Anna (Scotland )

If only your levels of concentration and comprehension could stretch back to a few pages, rather than a few posts, same same darling! I already posted I READ A FEW OF THE LAST POSTS, I was not going back any further, choice because its the same Ofcom, Telco, ADR cycle of a decade +. Why bore myself with what I already got from a few posts ?


The point you miss is WE consumers have had a decade+ of telcos, Ofcom & private company ADR, take a stance people and go to court and stop this cycle of consumer brutality, its a legal document a contract, Ofcom, Telco nor ADR actually have any given rights to interfere with breaches of law, and keep hiding the goings on with the whole system from consumers or law makers. But the sheep follow and the cycle goes on and on...:rotfl:

diamonds

ruflonger wrote: »

Should I add that I tried arbitration but CISAS did not find in my favour but has subsequently found in favour of others ?

YES!

And any helpful MSE'ers may want to give you copies of their correspondence notes, replies & ruling of cases - the more the better

ruflonger

anna2007 wrote: »

Have sent you an email

EDIT - should have added, don't worry about the whole TM saga, stick to the facts in the statement (pretty much what went in your CISAS summary, plus mention of the successful cases at CISAS), and let the facts and supporting documentation speak for themselves.

Thank you Anna

IanR2012

ruflonger wrote: »

Decided to try http://www.moneyclaim.gov.uk which seems to be the HM Courts & Tribunals Service Internet based start to the small claims court. You need to provide short statement to maximum 1080 characters of what you are claiming for and why which I don't think I can condense the saga into so I am not sure if this is the right route go. If anyone has gone through this process or can provide any advice I would be grateful.

I thought the Courts would look more favourably on your claim if you'd previously told T-Mobile of your intention to seek compensation via the Courts and given them an amount of time (normally 28 days) to comply.

Just found this within the MSE site:

Court action shouldn't be your first attempt to get redress. You must be able to show that you have tried to settle a claim before taking court action - if you can't, the court may penalise you.

The court will expect you to have already made your claim in writing, giving the other person a reasonable amount of time to reply (you should specify a time limit in your complaint letter). You should also warn them that you'll take court action if they fail to reply within the given time. You never know, just saying this may be the kick up the bum they need to cough up.

http://www.moneysavingexpert.com/reclaim/small-claims-court

Clearly this is not the first attempt having gone through CISAS, but now the claim is slightly different.

anna2007

diamonds wrote: »

And who do you think pays for the hundreds of pounds per case ? EE ? No bottom line is us ALL, the consumer.

But the taxpayer pays for the cost of SCC, so it's effectively the same bottom line.

diamonds wrote: »

The point you miss is WE consumers have had a decade+ of telcos, Ofcom & private company ADR, take a stance people and go to court and stop this cycle of consumer brutality, its a legal document a contract, Ofcom, Telco nor ADR actually have any given rights to interfere with breaches of law, and keep hiding the goings on with the whole system from consumers or law makers. But the sheep follow and the cycle goes on and on...

I didn't miss your point, just don't agree with it.

Surely the whole point of the ADR schemes is to take pressure off the courts through the provision of an alternative means of redress? I also thought there was an expectation that you make use of an ADR scheme if one's available to you, and court should be used as a last resort? Bypassing the ADR scheme may even work against you, if the judge wants to know why you didn't use CISAS first, feeling disgruntled about the regulator and ADR schemes, and a reluctance to act in a sheep-like manner, probably aren't going to cut it.

This whole saga has shown us just how spineless Ofcom is so I agree with you there, however I'm more than happy with the outcome of my CISAS claim. And not everyone is comfortable with going to court, the ADR scheme offers a simplified and less formal procedure which will encourage people to proceed with their complaint.

IanR2012

tsandcs wrote: »

I've also learnt that I had been referring to the wrong terms the whole time, I have been referring to the terms they provided me with.

If anyone did receive this in defense what did you reply?

thanks

I received the same initial paragraphs.

T-Mobile also initially supplied me with an extract from the V59 T&C's (for my pre-Oct complaint) when arguing what the correct RPI was, and then included the V58 T&C's in their defence.

I briefly responded in my comments that even T-Mobile was confused about the wording of their Clause since they had provided me two different versions, one (V59) that is unambiguous and clearly refers to February's 3.2% RPI. The other that, when considered in relation to the timeline, is ambiguous but could still only be considered as referring to February's 3.2% RPI since that was the one known at the time Written Notice was served.

stoney73

IanR2012 wrote: »

I thought the Courts would look more favourably on your claim if you'd previously told T-Mobile of your intention to seek compensation via the Courts and given them an amount of time (normally 28 days) to comply.

Just found this within the MSE site:



http://www.moneysavingexpert.com/reclaim/small-claims-court

Clearly this is not the first attempt having gone through CISAS, but now the claim is slightly different.

Here is a decent template to base the Pre Action Notice on :http://www.which.co.uk/consumer-rights/action/letter-before-small-claims-court-claim/

Just about to fill it out and send off...Again, any help/advice would be more than appreciated.

anna2007

diamonds wrote: »

YES!

And any helpful MSE'ers may want to give you copies of their correspondence notes, replies & ruling of cases - the more the better

I do, however, agree with you on this point

I've emailed ruflonger my CISAS decision to use as supporting evidence for SCC - would any of the others be willing to do this, as the more examples he has of CISAS wins, the more this will help his case?

EDIT - same goes for Stoney obviously

anna2007

I've just received a cheque in the post from EE for the compensation element of my claim - £200 - thanks Mr Swantee :T

I'm assuming the account charges will be refunded by Bacs when the account closes after the 30 days? Best get on with ordering new sim cards, haven't got around to that yet

Chimper

anna2007 wrote: »

I've just received a cheque in the post from EE for the compensation element of my claim - £200 - thanks Mr Swantee :T

I'm assuming the account charges will be refunded by Bacs when the account closes after the 30 days? Best get on with ordering new sim cards, haven't got around to that yet

Until you get the new SIMs and PAC your number over, your account stays open. But make sure they're ported over before the PAC runs out or you will lose the numbers.

Enjoy spending the money