Please respond to [email protected]
NittyGritty wrote: »
i had one of those before i went down the CISAS route
NittyGritty wrote: »
judging by your email
Case Reference: XXX
Account Number: XXX
if i,m not mistaken the case refrence is what you get when you get in contact with tmobile, if it was a response to CISAS from tmobile then it would have the case refrence given to you by CISAS.if you get me
id just sit tight and wait from an offical response from CISAS about your case you will hear by 13th either way i would have thought, as the email you had just seems a generic response from all the people that sent in "i want to cancel etc" as thats their offical stance in the hope it would stop people from taking it further i would guess
anna2007 wrote: »
Stoney - was this new evidence submitted after CISAS accepted your application? If so, be careful - sorry, but I no longer trust CISAS to be looking out for the customer's interests. The rules state that any further evidence submitted at this stage might delay the application, as TM could ask for more time to consider it. You should be ok, because CISAS have advised you to include it in your comments on TM's defence, HOWEVER TM would be within their rights to tell CISAS to disregard your new evidence, because they didn't get the chance to see it.
I think you should email CISAS back, asking them to confirm that they will still consider your new evidence, even if TM object to it (on the basis that they haven't seen it). It's just extra protection for you if TM later try to twist it to their own advantage.
stoney73 wrote: »
After sending an email asking Cicas to confirm, I received this earlier today:
Dear Mr stoney1973
Thank you for your email. As this stage you cannot submit further evidence, which is why we suggest you include it as part of your comments.
Once you have submitted your comments to us, the company will then get a copy of these so they will be able to consider the points you have said and the adjudicator will then be appointed. It is not the normal process but if the company wish to comment on any of the points you have raised, it is entirely at the adjudicator’s discretion as to whether they take the company’s further comments into consideration.
If they are included as part of your comments, the company are unable to object to them being admitted.
We trust the above clarifies matters.
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