Talk Talk MSE Offer. Avoid!

Jemma-T

Glad you got it resolved I've always found TT's forum excellent. Their very strange call centre staff is another matter (and TT aren't alone there of course).

I think it's good MSE get paid because it pays some bills -although not sure how long it will take to pay off the £87,000,000 Martin put in his pocket.

Don't think I've tried any of their offers (I'd like to see more especially money off coupons etc) but I'd hope they'd get the T&Cs right and be clear.

JenniWR

MSE has nothing to do with ANY of the firms that it mentions! Did you even bother to read the webpage you're on?

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Chanz4, are you a moron? Backhanders?

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Always read thoroughly before committing to anything. You're not buying 5p sweeties - you're buying a twelve month contract! If the offer is not better than what you're already on without the 'sweeteners', DO NOT SWITCH - simple!

Jemma-T

JenniWR wrote: »

Always read thoroughly before committing to anything. You're not buying 5p sweeties - you're buying a twelve month contract! If the offer is not better than what you're already on without the 'sweeteners'

That's the sort of thing that causes so many problems -common sense!

bod1467

Have there been other posts in the meantime that have now disappeared? If not then you appear somewhat bonkers, with your triple posting several hours apart.

Ignore - I saw usernames starting with J and thought it was the same person.

bignosemac

JenniWR wrote: »

Always read thoroughly before committing to anything. You're not buying 5p sweeties - you're buying a twelve month contract! If the offer is not better than what you're already on without the 'sweeteners', DO NOT SWITCH - simple!

Don't be so patronising.

I did read carefully before clicking on the 'MSE Blagged' affiliated link to Talk Talk. The only negative term mentioned for the voucher offer on both MSE and Talk Talk is that the offer is not available if you need a new line. MSE says, "eg, have moved into a new house, currently have a cable line or use a provider that doesn't use a BT line"

I had an active line to my property and it is maintained by BT Openreach from the exchange to the front door. That is neither a 'new line', 'a cable line', or one that 'doesn't use a BT line'.

The reason given by Talk Talk for my ineligibility for the offer was because a BT Openreach engineer needed to do a switchover at the exchange from my previous provider's equipment to Talk Talk's. That engineer call-out has a cost to Talk Talk and that is why the voucher offer is only available to those whose switch doesn't require the use of a BT engineer. That's what an LLU switch requires and this should also be made clear in the terms on MSE's site that is advertising and receiving payment for carrying the offer. The member of staff at Talk Talk who took ownership of my complaint agreed the terms needed to be clearer to include those who switch from a LLU supplier to Talk Talk.

As I sad before MSE are supposed to be hot on ambiguous terms in consumer transactions. The terms of this offer need addressing if it is to run again. The current 'MSE Blagged' Talk Talk offer ends on 11th April so too late for any changes there. Here's hoping that next time they clearly advise who can and can't get the offer.

Yes, caveat emptor should always apply. But when I read carefully, both on MSE an Talk Talk before proceeding with the contract, and was still shafted by a hidden term, I think I'm right to be angry with both the advertiser of the offer (who is getting paid to advertise) and the company.

macman

All transfers require the ue of an OR engineer at the exchange or street cab, it's not just 'flicking a switch at the exchange', as is so widely imagined.
Because it's not usually possible to do a direct LLU to LLU transfer, your switch was put through as a new line provision to get around this. This does not mean that a new physical line is actually laid-if an existing line is present and serviceable, OR will use that. But as far as OR and TT are concerned, you then have a 'new' line.
But you can't expect TT's call centre drones to understand the subtleties of this.

JenniWR

bignosemac wrote: »

Don't be so patronising.

blah blah blah.

The fact remains, if the deal you're switching to is not better than the one you're currently on without the sweeteners, don't bother switching, since these sweeteners cannot be guaranteed. This is basic stuff.

chanz4

JenniWR wrote: »

MSE has nothing to do with ANY of the firms that it mentions! Did you even bother to read the webpage you're on?



Chanz4, are you a moron? Backhanders?



Always read thoroughly before committing to anything. You're not buying 5p sweeties - you're buying a twelve month contract! If the offer is not better than what you're already on without the 'sweeteners', DO NOT SWITCH - simple!

yes where a firm says push this deal as most follow, then we will give you a big bonus

JenniWR

What I was trying to get at is that MSE are very clear about how they make their money. They post affiliate links, and they'd have made money whether you'd clicked the TT, BT, Sky or Virgin links.

Basil1234

JenniWR wrote: »

What I was trying to get at is that MSE are very clear about how they make their money. They post affiliate links, and they'd have made money whether you'd clicked the TT, BT, Sky or Virgin links.

jenniWR we are all aware how mse makes money martin sold up a large percentage but that is another issue!

atm we all know the facts mse says we blagged this blagged that but mse doesn't lay all terms bare and this has happened on quite a few occasions with different offers but mse doesn't come along and admit those errors or offer to contact the companies get them put right so really its a offer non offer, but also the full non disclosure being the issue here which then costs people money.
example
https://forums.moneysavingexpert.com/discussion/4540897

also you going around calling everyone moron is not helpful and just damn right rude when you have something to say of a constructive nature please feel to join in, until then i suggest you actually read then think before typing again as the last the thinking you did, didn't work out that well and the point's where completely missed by you imho!
many thanks
basil :beer: