end of year tax return

AbbieCadabra

nomunnofun wrote: »

As someone who had a previous consultancy role with one of the Payroll software providers, I am aware of the many hoops that each had to go through in order that the software became HMRC compliant a few years back (maybe more than a few). How ironic that the only payroll system that is failing is that provided by HMRC! Shambolic, yes! Surprising, No!

i don't think it's just HMRC basic tools, i've seen posts on another forum from people using Sage & Moneysoft. it doesn't seem to matter what software you use, it's the fudge coming from HMRC that's caused these issues, again!

nomunnofun

Sage is interesting - I have done a few more EAS this morning without problems. I have no intention of doing any year ends for a while as Sage does allow normal payroll to continue into the new tax year with the facility to process the year end later. After reading these posts, I think that is an even wiser decision this year. (The fact that I left it late to order P60's has nothing to do with it!)

jayencee

Well, I managed to get through on the phone regarding my "failed submission" for RTI (thankfully I'm only trying to put 1 through at the moment) and the gobbledegook error message I keep getting. HMRC couldn't understand it either - went through all my employee details, yes they are correct, try submitting again, OK, failed again, what error message do you get, I don't get an error message only a long string of computer code. Their answer - leave it till tomorrow and try again, but don't worry, you have until 5th May to submit this information. Thought this was supposed to be "real time" reporting? If it doesn't work tomorrow, i've been given another premium rate number to ring! Very costly exercise for me collecting taxes for HMRC.

WHA

jayencee wrote: »

leave it till tomorrow and try again

HMRC speak for "I havn't a clue and can't be bothered - try tomorrow so some other poor sod will have to try to deal with it".

AbbieCadabra

that's not good, but doesn't surprise me from HMRC i'm afraid.

i did actually manage to do our wages run today & everything filed online ok with the new RTI basic tools, well, it appeared to anyway!

i've also tried to familiarise myself with what i need to do at month end & think i've fried my brain!

i'm struggling getting to grips with all the new terminology that's now quoted on Tools & i keep forgetting where the info i want is now hidden. absolutely nothing is one click & enter like it used to be, it's all hidden under different headings then buried under different tabs.

for month end, employer payment summary, the software says you need to enter details on the form for recoverable amounts even if it's zero. on the user guide it just states if there are no recoverable amounts, go to the next step & ignore that section!

confused? you soon will be...

silvercar

Tried to submit again and it failed because I have already submitted. Putting that together with the fact I have had an email saying submission was successful, suggests I have submitted. But then the multi-tude of emails I have received saying submission failed, suggests otherwise.

I guess I will have to phone them at some point.

AbbieCadabra

silvercar wrote: »

Tried to submit again and it failed because I have already submitted. Putting that together with the fact I have had an email saying submission was successful, suggests I have submitted. But then the multi-tude of emails I have received saying submission failed, suggests otherwise.

I guess I will have to phone them at some point.

If you've tried to submit after your submission was successful (even though you didn't know it was successful at the time), this will result in a fail email, but it won't specifically say 'failed as you've already submitted'. I think all mine said 'failed data checks'. If your software is saying you've already filed, i'm pretty sure this means it's had the acknowledgment from hmrc, along with your successful email.

It's a complete nonsense, but there you go!

silvercar

AbbieCadabra wrote: »

If you've tried to submit after your submission was successful (even though you didn't know it was successful at the time), this will result in a fail email, but it won't specifically say 'failed as you've already submitted'. I think all mine said 'failed data checks'. If your software is saying you've already filed, i'm pretty sure this means it's had the acknowledgment from hmrc, along with your successful email.

It's a complete nonsense, but there you go!

Yes, but no but,....

Apparently I should be able to get some reference number from within Basic Tools if there has been an accepted submission:

You are advised to take a screen print of any acceptance or rejection messages and keep a copy of any emails you receive.
You can also check the status of the submission if you use:
HMRC's Online Returns and Forms service - look at the history on the 'View, Print & Store submitted forms' page
Basic PAYE Tools - look at the 'Online Submission' tab
Commercial software - you could either refer to your software instructions or contact HMRC Online Services Helpdesk

When I do that I get

Status:failed -This return has not been successfully submitted to hmrc

AbbieCadabra

Mine said exactly the same thing but the message on the right had also changed to something like 'you've completed year end, don't forget to submit online by 19th may'.

When i tried to double check using the online hmrc paye account earlier, all the guidance was telling me one thing, similar to what you've quoted, but i think the online a/c has been changed since those faq pages were done & the info is different now. Even the wording it quotes that will be on the submission email is different.

There's only really one way to confirm & that's to call hmrc (sorry!) All the reports back that i've seen have been ok from hmrc, all the same circumstances that we've had. I'll be calling too, but will leave for a while yet (in the vain hope of getting straight thru).

jayencee

I managed to get through to HMRC this evening, about 6.15, after a wait of about 8 mins (not too bad..). They managed to talk me through the problem and I have now been able to submit the first weekly payroll (albeit a little late for rti) but the second can't be submitted until the payment date which is Friday, so my workload has doubled already as I have to enter the details on rti to get the right pay and then input the payment into the bank by Wednesday in order that it reaches the employee by Friday. Then I can go back and submit the return. Let's hope it goes smoothly when I do the monthly payees at the end of the month and then try to tally the CIS deductions!