Help! Online Company Refusing Refund After 30 days

Computersaysno

30 messages!!!!! Holy cr4p batman, what a waste of effort.

In situations like this....

1. Chargeback...and don't let the bank fob you off.....threaten them with the BO [or whatever it's called now]
2. Section 75 on your credit card
3. Small claims court...against your bank [they have assets] jointly with the company.

Never, ever, ever, ever, ever, ever waste your effort calling them [bank or company]. Put it all in writing, and !!!!!! stop wasting your life and after 2 or 3 messages, go nuclear.

Vege_2

Just to keep the community informed and for potential future customers of Ultimate Appliances , the company continues to ignore communication both written and via telephone. I eventually received a message that the refund department is looking into.

Item bought early February, it is now April 16th.

I am currently awaiting my bank to take action which I hope will be completed soon.

gb12345

Computersaysno wrote: »

3. Small claims court...against your bank [they have assets] jointly with the company.

This would only be possible if the item met the S75 criteria and for some reason the S75 although applying was refused. If it was a debit card or a credit card where the S75 didn't apply (price too low etc) then the bank would have no legal liability.

Computersaysno

yes gb12345 you're correct.

iirc s75 is for purchase cost of from £100 to £30k [not all of it has to paid on the cc, just some of it...even £1 and the ccc is liable]

Computersaysno

Why do people bother telephoning these wasters???

Agricolae

Actually it has to be at least £100.01, not that it is relevant here.

derrick

gb12345 wrote: »

This would only be possible if the item met the S75 criteria and for some reason the S75 although applying was refused. If it was a debit card or a credit card where the S75 didn't apply (price too low etc) then the bank would have no legal liability.

Yes they would by using charge back, this can be used for CC's, (as well as debit cards), where S75 would not apply, i.e something costing under £100.00

.

bod1467

Chargeback has no LEGAL basis, unless it forms part of the contract between the card holder and card provider.

derrick

bod1467 wrote: »

Chargeback has no LEGAL basis, unless it forms part of the contract between the card holder and card provider.

As you say, no legal basis as such, but if VISA, (and I think Mastercard has similar),then the merchants will be signed up to the T&Cs of VISA and therefore it would be contractual.

My main point was to correct the wrong statement in post #24, if it is contractual then it has legality.

.

gb12345

derrick wrote: »

My main point was to correct the wrong statement in post #24, if it is contractual then it has legality.

.

Not according to the MSE article on chargeback http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

Clearly says that banks ar not legally liable.