phone missing after signed for by person not recipient

MamaMoo_2

agrinnall wrote: »

Answered in post #8.

Was just unsure whether there's any way to access the apartments for deliveries, or whether it HAS to go via the business delivery point.

soolin

MamaMoo wrote: »

Was the phone delivered directly to his apartment? Is his apartment shared? Or was it signed for by a concierge etc? If it was delivered to say a concierge or someone in the lobby of the apartment block, then it hasn't been delivered to staff apartment xxx and so they have not fulfilled their agreement.

If you read the earlier posts the staff quarters do not have their own delivery point. So phone was delivered to the exact address, a central delivery address, as requested by son.

timbstoke

shaun_from_Africa wrote: »

No it wasn't.
If you have a look at the delivery section on the Orange help pages, it clearly states that they will deliver to an address which is exactly what they have done.

That's what they say they have done. Subtle but important difference. OP needs to clarify whether Reception have any record or memory of receiving the phone. If they don't, then unless the courier can prove otherwise, the phone has not been delivered. "Oh yeah, we left it with reception guv'nor" isn't good enough.

mjgreen60

Surely the simple answer is, as mentioned before, to check WHO signed for the phone! That way you can check back with the company for anyone of that name who works there that will have signed for it and take it up with them. If the name is not genuine then take it up with the police

PZH

Just as a side note - shouldn't you get the Orange to block the phone (They should know the IMEI number) and the SIM?

At least until you manage to recover it (fingers crossed) or someone could be running up a huge bill at your expense ?

Fire_Fox

Report to the police, lodge a formal complaint with Human Resources and ask for an investigation. If you know the time and date of delivery and there is a signature then you know who was on reception and who lost/ stole the handset.

It's difficult to tell if the courier is at fault, they have to deliver to the correct address, if the courier cannot deliver to staff apartment because they cannot access the door then they have probably done their duty. Where is the regular post delivered to by Royal Mail, reception or elsewhere?

fluffnutter

It's well known that couriers will ask anyone to take in a package. I readily and often do so for my neighbours, as do they for me.

With that in mind then, it wasn't the best idea to get something of such value delivered to a workplace that has many potential recipients ready and willing to sign for stuff. If no other address was possible, then it should have been made clear when ordering that only the addressee was allowed to sign for it.

I know it's bolting the door after the horse has bolted but even so...

richcrafts

Thank you everyone for your comments. I think I have learned the hard way that I shouldn't have asked for such a valuable item to be delivered.
After 3 more phone calls to Orange (a total of 65minutes on hold!) it has been referred to their Fraud Dept and I am waiting for their return call.

oopsadaisydoddle

richcrafts wrote: »

Thank you everyone for your comments. I think I have learned the hard way that I shouldn't have asked for such a valuable item to be delivered.
After 3 more phone calls to Orange (a total of 65minutes on hold!) it has been referred to their Fraud Dept and I am waiting for their return call.

I have to say, after working for Orange, I would bet my mortgage on the fraud department saying this has nothing to so with them - and they would be right. I think someone was fobbing you off unforunately.

Even IF this was something to do with a dodgy courier, it would be the upgrades team that would deal with it, not the fraud team - this is not account fraud.

I used to work in the upgrades department (amongst a lot of others) and as others have said, if they have delievered this to the address you have requested then from their point of view, they have fulfilled their obligation. You will be hard pushed to get anything from Orange on this.

As Fire Fox said, you would be better raising this with your son's employers and the police, in the hope it will show up.

oopsadaisydoddle

oopsadaisydoddle wrote: »

I have to say, after working for Orange, I would bet my mortgage on the fraud department saying this has nothing to so with them - and they would be right. I think someone was fobbing you off unforunately.

Even IF this was something to do with a dodgy courier, it would be the upgrades team that would deal with it, not the fraud team - this is not account fraud.

I used to work in the upgrades department (amongst a lot of others) and as others have said, if they have delievered this to the address you have requested then from their point of view, they have fulfilled their obligation. You will be hard pushed to get anything from Orange on this.

As Fire Fox said, you would be better raising this with your son's employers and the police, in the hope it will show up.

ETA - the fraud dept aren't customer facing either so you definitely won't get a call from them.