phone missing after signed for by person not recipient

spacey2012

Does someone on reception recall signing for this parcel ?
Does the area have cctv which would show the delivery at the time they say ?.
Not naming names, but it is a well known scam and the phones turn up on facebook groups for sale brand new in the box.

If they can not offer absolute proof the phone was delivered and not knocked off by the driver then they are the victim of the fraud/ theft not you.
You can apply to the county court to have the contract struck out due to non performance.
The contract was to deliver the phone to the person named by Orange.
The courier is not your problem, you did not employ them.
Orange wont listen and you will have to issue a letter/ notice before action before they will even discuss it.

spacey2012

neilmcl wrote: »

In that case I'm not sure what more you'd expect the courier or retailer to do.

They dont have to expect them to do anything, getting the goods to the contracted entity was Oranges problem.

richcrafts

Thanks everyone - a lot of contrasting views. Wish I had thought of him picking the phone up from a local shop - but sadly I didn't.
I'm not really sure where to go from here.

shaun_from_Africa

spacey2012 wrote: »

The contract was to deliver the phone to the person named by Orange.

No it wasn't.
If you have a look at the delivery section on the Orange help pages, it clearly states that they will deliver to an address which is exactly what they have done.

As mentioned earlier, this is normally the case with couriers and Royal Mail.

zaax

If it was delivered to this work address it means someone in the company is a tealeaf, if I was that business owner I would want to now who it is as they will be ripping me off as well. So after talk to the building owner I would contact the Police if only for a crime number

paulineb_2

The company (orange) could send a replacement phone and then take up the issue with the other phone with the courier. As I said above, a sound system ended up at my neighbours even though I asked the company that it wasnt left with a neighbour, the message wasnt passed on. I also contacted the manufacturer and asked that when it was sent it wasnt left with a neighbour. The delivery driver decided to leave my sound system with a neighbour, who then took it out of the building. I did get it in the end, but the courier company told me, nothing they could do, they did their part of the bargain

However the company I bought it from said no, they were partly responsible and that if it hadnt turned up they would have replaced it or refunded me.

Youve entered into a contract with a company for this phone. Its now in the hands of someone else. Saying too bad isnt really good enough.

If someone has signed for it, I assume the courier will have an electronic signature and the name of the person who signed for it. You should be able to trace this signature online. It really is passing the buck to say that its your sons employer who should deal with this, its not. Its the company you bought the goods from.

Although if I were your sons employer Id be taking a pretty dim view of someone signing for someone elses parcel and then keeping it.

And if you arent really sure what to do now, Id be getting back onto Orange and asking them to send you a replacement. Leaving someone elses goods with anyone might be common practice, but its poor practice in my opinion.

If your son wasnt in, they could have left a calling card so he could have phoned and rearranged the delivery, but a lot of courier companies dont want to attempt a redelivery, thats why they'll leave it with anyone.

Citylink are particularly bad for this, Ive had items ending up with neighbours when its been on my notes, never leave an item with a neighbour and Ive good reason for saying that.

They should refund or replace the phone and then take up the issue with the courier, I would also imagine companies will have insurance in place for issues like this, when items are signed for by a third party and kept.

And as I said above, I would go to the police, its theft.

neilmcl

paulineb wrote: »

The company (orange) could send a replacement phone and then take up the issue with the other phone with the courier. As I said above, a sound system ended up at my neighbours even though I asked the company that it wasnt left with a neighbour, the message wasnt passed on. I also contacted the manufacturer and asked that when it was sent it wasnt left with a neighbour. The delivery driver decided to leave my sound system with a neighbour, who then took it out of the building. I did get it in the end, but the courier company told me, nothing they could do, they did their part of the bargain

However the company I bought it from said no, they were partly responsible and that if it hadnt turned up they would have replaced it or refunded me.

Youve entered into a contract with a company for this phone. Its now in the hands of someone else. Saying too bad isnt really good enough.

If someone has signed for it, I assume the courier will have an electronic signature and the name of the person who signed for it. You should be able to trace this signature online. It really is passing the buck to say that its your sons employer who should deal with this, its not. Its the company you bought the goods from.

Although if I were your sons employer Id be taking a pretty dim view of someone signing for someone elses parcel and then keeping it.

And if you arent really sure what to do now, Id be getting back onto Orange and asking them to send you a replacement. Leaving someone elses goods with anyone might be common practice, but its poor practice in my opinion.

If your son wasnt in, they could have left a calling card so he could have phoned and rearranged the delivery, but a lot of courier companies dont want to attempt a redelivery, thats why they'll leave it with anyone.

Citylink are particularly bad for this, Ive had items ending up with neighbours when its been on my notes, never leave an item with a neighbour and Ive good reason for saying that.

They should refund or replace the phone and then take up the issue with the courier, I would also imagine companies will have insurance in place for issues like this, when items are signed for by a third party and kept.

And as I said above, I would go to the police, its theft.

Your "scenario" isn't like this at all. The OP's phone wasn't delivered to a neighbouring address, it was delivered to the correct address as specified in the order. Both the courier and retailer have fulfilled their obligation. It was up to the OP to make sure that the address is one suitable for their son to receive their delivery. Nobody's fault other than the person who misplaced/stole the parcel, or perhaps the OP for not taking measure to ensure that the phone would be delivered in person.

pinkshoes

richcrafts wrote: »

Thanks everyone - a lot of contrasting views. Wish I had thought of him picking the phone up from a local shop - but sadly I didn't.
I'm not really sure where to go from here.

The courier and Orange have done their job; they have delivered the phone to the correct address.

The next step is to have a look at the on-line tracking, find out WHO signed for it.

The phone has either been lost, or the phone has been stolen.

Your son needs to speak to his employer, let them know what has happened, and state that if the phone is not found, he will have to inform the police of the theft.

It depends how seriously the company take their security, as they have a duty of care to make sure post reaches its employees, particularly when they live there!

MamaMoo_2

Was the phone delivered directly to his apartment? Is his apartment shared? Or was it signed for by a concierge etc? If it was delivered to say a concierge or someone in the lobby of the apartment block, then it hasn't been delivered to staff apartment xxx and so they have not fulfilled their agreement.

agrinnall

MamaMoo wrote: »

Was the phone delivered directly to his apartment? Is his apartment shared? Or was it signed for by a concierge etc? If it was delivered to say a concierge or someone in the lobby of the apartment block, then it hasn't been delivered to staff apartment xxx and so they have not fulfilled their agreement.

Answered in post #8.