broken tumble dryer

restless6

Hi.
My tumble dryer is 13mths old, from Argos.
It has stopped working. they are not interested in helping until I buy an independent report. :mad:

My questions are, where and how much would this cost?
What time scale am I looking at?

All I want is a working dryer as I have so much washing with 3 kids, I cannot afford to wait for weeks without one.

Should I pursue it or just buy a new one?

Esqui

You can find a local domestic appliance repairer to come and do a report for you. Whatever you pay them, if they find in your favour (i.e. they diagnose an inherent fault with the machine - not one caused by misuse or wear & tear), then Argos will also have to refund you the cost of that.

Most such repairers will come out quite quickly, but it might be longer for Argos to do what they need to. They will have to complete the repair without causing significant inconvenience but, and I'm sorry to say it, being without a tumble dryer for a couple of weeks is not a significant inconvenience in my opinion. It's an inconvenience for sure, but not significantly so (my mum manages without one with her endless supply of kids).

If you're quite sure that the machine hasn't died because of something being stuck in it, or suchlike, then go for it.

restless6

Esqui wrote: »

You can find a local domestic appliance repairer to come and do a report for you. Whatever you pay them, if they find in your favour (i.e. they diagnose an inherent fault with the machine - not one caused by misuse or wear & tear), then Argos will also have to refund you the cost of that.

Most such repairers will come out quite quickly, but it might be longer for Argos to do what they need to. They will have to complete the repair without causing significant inconvenience but, and I'm sorry to say it, being without a tumble dryer for a couple of weeks is not a significant inconvenience in my opinion. It's an inconvenience for sure, but not significantly so (my mum manages without one with her endless supply of kids).

If you're quite sure that the machine hasn't died because of something being stuck in it, or suchlike, then go for it.

Yes it's the first dryer I have owned and I had forgotton the hassle of drying clothes on radiators and airers, the damp and then having to iron them.
So no whilst I wont drop dead because of it, I will miss it an awful lot!

I am considering buying a new one whilst I pursue this one with Argos, but then I might end up with 2 dryers!

Has anyone paid for an independent report and what did it cost, if you don't mind sharing?

HappyMJ

Probably cost just as much as it would cost to repair the dryer in the first place.

They'll use any excuse not to pay up...such as overloading the dryer. Have you always loaded the dryer up with less than the kg amount designated on the dryer?

What's wrong with it exactly?

fluffnutter

In terms of the SOGA, this is standard practice. Any fault developing under six months is deemed to be inherent, any problem occurring after that will need independent verification. I've actually found Argos to be pretty good regarding customer service. If the report finds in your favour, they'll see you right plus they should refund the cost of the report. It depends on how much your dryer cost. You can buy pretty cheap ones, but if yours was very expensive, then it might be worth getting the report.

Hate to say this though... you could get creative. I'm from a family of five and we used clothes airers, washing lines and radiators. In emergencies even a trip to the launderette. Tumble dryers are convenient, sure they are, but they're not essential.

fluffnutter

How much was the dryer, OP? They do vary a lot, and its original cost might be useful in advising whether to bite the bullet and buy a new one, or push for a repair/replacement.

restless6

:sad:

HappyMJ wrote: »

Probably cost just as much as it would cost to repair the dryer in the first place.

They'll use any excuse not to pay up...such as overloading the dryer. Have you always loaded the dryer up with less than the kg amount designated on the dryer?

What's wrong with it exactly?

It is a condenser dryer, 8 kg and I don't overload it. I clean the filter and wash the condenser regularly.
It has power and will spin if empty. Put a load in and it just makes a noise and has a bit of a rubbery smell, it wont turn.

My friend took the lid off and nothing looks obviously damaged, so I am baffled

restless6

fluffnutter wrote: »

How much was the dryer, OP? They do vary a lot, and its original cost might be useful in advising whether to bite the bullet and buy a new one, or push for a repair/replacement.

It was less than £250, I cant remember the exact amount off the top of my head.
It was a cheap brand- Beko and not an expensive model , that's why I am trying to decide whether the report will be worth paying for .

dalesrider

restless6 wrote: »

:sad:Put a load in and it just makes a noise and has a bit of a rubbery smell, it wont turn.

My friend took the lid off and nothing looks obviously damaged, so I am baffled

Drive belt.

Some of these it is nothing other than a belt that goes round the drum and driven by a motor eother undr or over the drum.

Should be a easy fix for someone good at DIY.

restless6

I haven't ironed a thing since I got that dryer!
It is like a new lease of life. I dread the thought of having to iron again!

fluffnutter wrote: »

In terms of the SOGA, this is standard practice. Any fault developing under six months is deemed to be inherent, any problem occurring after that will need independent verification. I've actually found Argos to be pretty good regarding customer service. If the report finds in your favour, they'll see you right plus they should refund the cost of the report. It depends on how much your dryer cost. You can buy pretty cheap ones, but if yours was very expensive, then it might be worth getting the report.

Hate to say this though... you could get creative. I'm from a family of five and we used clothes airers, washing lines and radiators. In emergencies even a trip to the launderette. Tumble dryers are convenient, sure they are, but they're not essential.

unholyangel

Since you're likely just out of warranty, it may still be worth contacting Beko and seeing what they say. They may say no if your warranty was only 12 months but some manufacturers show some leeway if it breaks just out of warranty (or did it have a longer warranty? beko is largely on the cheaper scale so I wouldnt expect them to but sometimes they surprise you!)

You'll never know unless you ask!

We do tell people not to be fobbed off to the manufacturer but sometimes, its the path of least resistance and can yield a quicker/better result.