SSE - £150 + VAT (to deliver letter)

Fire_Fox

philD wrote: »

Fire Fox

Thanks for your advice. I have already setup a payment plan with SSE however my point (at the start of the thread) was the £75 + VAT PER utility charges (approx £200) applied to my account. You don't seem to address this in your post - this is why I'm not happy with SSE and was my initial reason for challenging SSE. SSE is simply a service provider - nothing more.

The energy ombudsman has been contacted and I've included their reply in the thread. If/should other existing avenues of complaint prove fruitless then I'll personally visit SSE directors at their home.

I addressed the charges in post 3.

Ombudsman should be called in eight weeks after you initially raised a formal complaint with SSE, if you have reached stalemate or had no response. Have you written to the Complaints Team yet?

victor2

philD wrote: »

I'm not sure that I agree with your comment 'The difference in cost was only pennies for a typical month's domestic use and in the customer's favour anyway' - the bill is proportional to the CV stated and a simple difference of 1 dp (39.6, 39.7) represents approx 0.25% change which based on a £750 gas bill per year equates to approx £1.86. That's 4 cans of baked beans matey (lol)!:j

£1.86/12 = 15.5p per month. Which ain't many beans! :rotfl:

philD_2

It is if you multiply it by a few million customers!

victor2

victor2 wrote: »

The difference in cost was only pennies for a typical month's domestic use and in the customer's favour anyway, so I was happy to leave it at that.

philD wrote: »

It is if you multiply it by a few million customers!

You're not wrong. Maybe when you visit the SSE director at home, you can point out that he is undercharging his customers...

philD_2

Victor2

The data will be presented to Ofgem for comments - there is no undercharging. Please review your maths!

victor2

philD wrote: »

Victor2

The data will be presented to Ofgem for comments - there is no undercharging. Please review your maths!

Will be interesting to see your figures then. In my mathematical world, if a supplier is using a Calorific Value slightly below the average published figure from National Grid for a specific billing period, then it will result in a slightly lower kWh figure for a measured volume of gas.

philD_2

Victor2

Maybe this was the case when you looked at specified CV values some time ago. This isn't the case now for the NE region and I'm trying to determine if this is true for other regions. Maybe you can assist?

victor2

Using the daily CV figures from National Grid at http://marketinformation.natgrid.co.uk/gas/DataItemExplorer.aspx, and taking 1 Jan to 31 March this year, I get an average of 39.27556 for the EM region (where I am). My latest statement uses a CV of 39.2
If you take Ofgem's annual "typical medium consumption figures" for gas, of 16,500kWh and reverse it back to HCF at 39.2 it gives 523.59HCF. Converted to kWh at 39.27556, it gives 16,529kWh (rounded down).
At my current gas rate of 3.45p/kWh (without discount or VAT), that equates to £1.02 on a typical annual usage that I would be undercharged.
Multiply it by "millions" of customers, and it could amount to lost profit for the supplier, but what would it cost them to handle complaints they were overcharging?
You could of course take National Grid's published CV over a short period of time and show that you were overcharged. For example, in EM, they indicated a CV of 39.0 from the 5th to 9th of March this year. IF you were billed for just those 5 days at 39.2, you could argue you were overcharged by 0.51%.

Maybe my supplier has tightened up their calculation of an average CV for billing purposes, but it still appears to be in my favour in comparison to when I looked at it a few years ago.

chanz4

Okay lets put the record straight, the warrant costs involve:

notice of intent to apply for a warrant letter
hand delivered letter
attendance fee for agency to obtain warrant
warrant application fee
locksmith
national grid or local network engineer hire
mop engineer for electric
1-2 hour agency agent hire

p.s engineer hire aint cheap, and they are correct you want a copy of the warrant ask the court.

philD_2

chanz4

I follow you up until the point where you mention a locksmith. Read the title sunshine - it says 'SSE - £150 + VAT (to deliver letter)'