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squilliondollarbaby

Good afternoon all

ellie14

My vlad did not compare and neither did a few of the regulars ie .Bombay ,herb pot,rang H/O did offer £5 :eek: but I declined ,they tried to wriggle out but I stayed firm ,they confirmed it was still showing on t...s and mys but still didn't offer to price match,asked for receipt to be sent in,I also checked I had 19 comparable items so something went haywire.

andi123

aau1 wrote: »

we don't like misinformers on here :rotfl:

That was a quote from Viking Direct,saying he had misinformed me.

brand8

ellie14 wrote: »

My vlad did not compare and neither did a few of the regulars ie .Bombay ,herb pot,rang H/O did offer £5 :eek: but I declined ,they tried to wriggle out but I stayed firm ,they confirmed it was still showing on t...s and mys but still didn't offer to price match,asked for receipt to be sent in,I also checked I had 19 comparable items so something went haywire.

When did you do your shop for the vodka Ellie was it today or yesterday tia

Mildred1970

andi123 wrote: »

Latest update... i dont give up easily..

live chat about 11am. after a bit of arguing the last message from viking
:rotfl:
Iv just been intouch with our nectar team and theres been an update,There was a lot more people taking up this offer than expected and as long as you received an email direct from nectar you will get the bonus points.We hope to have all the bonus points issuedto waiting customers by the end of next week I am sorry for misinforming you earlier..

Oh darn it

And just to add insult it looks like Newport isn't on the list of participating stores for the nectar double up promo :mad::mad:

stu007

No Vlad in Yate Extra this morning - Just an empty spot on the shelf & a full price ticket.

The 70cl was on offer now at £12........no thanks!

Queenriderbrekke

dipdap wrote: »

Hey all,
Can someone help me out and confirm I'm not going completely doolally!!
I think I've been trouted by T's and told the TPP compares the cheapest item in the cheapest store and not just a comparable entire basket elsewhere?!
My TPP came in different to what I expected as T's isn't seeing the 2 for £2 multi on coke at As but I was told because it's £1.98 in Ms it makes no difference to a TPP????
The rest of my basket was comparable to As so it made my TPP £1.50 less than it should have been
There's no way I've been doing TPP wrong all this time surely??

Put it into the Tesco Price Promise to see your results, that will tell you what went wrong x

dipdap

Queenriderbrekke wrote: »

Put it into the Tesco Price Promise to see your results, that will tell you what went wrong x

I know what went wrong I was just wondering if I've been working it out wrong as the Ts person told me it compares items across all shops and works out which is the cheapest (not basket vs basket in one store which is the way I understand it). Surely if this was the case we wouldn't be worrying about TPPs being screwed up by more expensive items .
They told me because the coke is cheaper in Ms it doesn't count even though everything else in my basket was cheaper in As (the rest was either the same or N/A vs Ms so I argued his point wasn't valid).

That's the reason I wondered if i've been doing wrong all this time (I'm probably making no sense!)

squilliondollarbaby

Mmmm, kids sorted for food now leftover lamb from Monday warming up in the oven

Lewisthewestie

Viking - Nectar points

I emailled customer service and I've just had this reply, I have just highlighted a small section that could cause some disagreement, hope this is useful to the many others out there in the same position:):

Dear A,

Thank you for your e-mail, I'm sorry to hear about the problems with this order.

I'm afraid that it is taking longer than normal for these points to be processed due to the offer being a lot more popular than we expected. The points are being processed at the moment and as long as you are eligible for the offer and met all the requirements the points should be on your Nectar balance by the end of next week at the latest.

I hope this helps, please let me know if you have any further questions.

Kind regards,
Daniel Key
www.officedepot.co.uk