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Chrisv

Mildred1970 wrote: »

Morning all :wave:

I am currently engaged in a webchat with Viking. It's not going well :mad:

Viking: ''The bonus points you have put on the order should have come to you by email or voucher through the post for you to order it - our marketing team are checking every order to ensure they are eligible as the code did go out on a forum. On the voucher or the email it states that direct delivery items are exempt from the points, along with other terms and conditions. I'm sorry to advise you that the item you ordered is a direct delivery item and is not eligible for the points.''

There's more, hang on I'm in the middle of it be back in a mo

I've got the email Mildred, the way it reads to me is that direct delivery items are exempt from *Pick your delivery day.

Hang on a min I'll copy a bit of it.

FloFlo

Chrisv wrote: »

I've got the email Mildred, the way it reads to me is that direct delivery items are exempt from *Pick your delivery day.

Hang on a min I'll copy a bit of it.

I agree doesn't say they are excluded through the offer it says they are excluded pick your day delivery. They are wrong.

my_old_mans_a_dustman

SpiralingDown wrote: »

Trying to catch up but know it won't happen tonight
My days been ok but feeling really carpy.

2 years ago today at 8ish tonight I got the phone call that would change my life forever:(.
My mum tried to call me but I was working and didn't manage to answer so rang her back just before 8. Apparently DH had been trying to ring me but couldn't get through and had rang her. When I finally got through to her she explained that DH wasn't very well but they'd called an ambulance. While on the phone to her they'd arrived and I heard the most blood curdling scream coming from my mum, I had to get home and was almost there.
Sorry, I'll stop there TMI. I never made it in time

It's so strange that I can remember almost every detail of that day but can't remember what I did yesterday or what I have to do tomorrow without having it written down.

My heart aches every day, I feel like I don't want to (I don't know what to put here, maybe go on, feel like this, do anything. I don't know what I don't want)

I know I need sleep so good night x

Hi SD, you have been quiet the last couple of days, I hope everything is ok with you xx.

I can't begin to imagine the pain you go through, losing the love of your life

I don't ever have much to give to this group but I'm a good listener, so anytime you need to offload my inbox is always empty for you :kisses3:

cheesyball

Talking of necter points, Am I right in thinking the double up starts this week?

silvercar

I can't log in to them as I'm abroad but I guess I could try one of those hide my location thingies, what are they called?

VPN?

we use http://www.britishtvanywhere.com/

Mildred1970

FloFlo wrote: »

I agree doesn't say they are excluded through the offer it says they are excluded pick your day delivery. They are wrong.

just pointed this out to them....

squilliondollarbaby

silvercar wrote: »

VPN?

we use http://www.britishtvanywhere.com/

Looks good - thanks :cool:

squilliondollarbaby

Hmm - that was an 11 min call costing 23p on Skype to my bank.

Nope - they can't reinstate my 4 DDs lol

kadiekaismummi

davemorton wrote: »

ordered for 8-10 delivery
order showing as picked
got text saying delivery would be between 8:30 - 9:30
Just had call saying they had none in so could not delivered, when told I would take sub, they had nothing suitable, grrr!!!:mad:

Me too! had a call from cs this morning stating didnt have enough in stock therefore nothing was sent out, & I did have allow substitutes.. but got nothing & my online status also says delivered!.... doesnt it make you feel like going in there when they say nothing else suitable & showing them they do have suitable in stock!... so no voddie :mad:

Mildred1970

re viking: after much to-ing and fro-ing she has now said this:

Viking: I'm sorry but Nectar will not validate any of the direct delivery orders.
Viking: Can you send me the link with this on? Is it a Viking link or from a forum?
Viking: If you send this to me I'll pass it on to the Nectar team and ask them about it for you?
Mildred: It's a copy of the viking email. It's clear from that email that the exclusion of direct delivery items relates to pick your delivery day, as these items come directly from the manufacturer/supplier therefore it makes sense for Viking to exclude as they cannot guarantee a delivery date.
Viking: I will be forwarding our nectar team to look at this - as I have advised I am unable to add any points for you as I don't have the facility to do so. They will need to sort this out for me.
Mildred: I look forward to hearing from them - how and when will this happen please?
Viking: I will most probably hear from them and then get back to you, I will keep you updated throughout the day.

Thanks to Chrisv and floflo for the above info while I was chatting with them. Will update if I hear anything