Quiet delivery door knocks

jonewer

I'm a home-brewer so have lots of dealings with couriers/delivery companies.

Its my experience and that of many of my fellow brewers that DPD are to be avoided. I wont place a second order with any company that uses DPD. Nope. Its also worth noting that none of the best home brew suppliers use DPD to deliver their goods.

hubb

Well I got my parcel today. I am over it.

battleborn

hubb wrote: »

Well I got my parcel today. I am over it.

Excellent news

AquaJen

I had this a few years ago with Parcel Force. Ordered a large item and I too listened out for the knock or bell. Lo and behold, found a card through the door, checked the CCTV (we have it on our drive) and it showed the van pulling up, and the driver ran out with the card and put it through the door! No parcel in sight.
I phoned and complained, apparently they had 'no room on the van' so just went round carding all the people saying delivery unsuccessful. The parcel was still at the depot, and the manager drove it to me in his car

redpete

This has happened quite a few times for me, and it really confuses me. If they've got the parcel, surely it's easier for them to make sure that it's delivered?

Delivery drivers are often given very tight schedules for making their round of deliveries within set time slots. If they are running late it is quicker to just put a note through the door rather than wait for someone to come to the door, hand over the package and get a signature. The driver might not care that overall it is more effort for their company if the parcel has to be returned and either left at the depot or re-delivered another day, they might not care that it is more inconvenient for the customer nor that it will reflect badly on the company that is using the delivery service for their goods.

It is an example of being measured by targets that are easy to monitor (e.g. the percentage of attempted deliveries made in the right time-slots) but don't actually reflect the overall quality of service (e.g.the percentage of successfully delivered packages).

Rice_Krispie

DPD!! :mad:

mr_sharma

Their customer service rep is quite amusing to read in reply to some of the negative reviews posted on Trust Pilot. Zen-like! But yes, no fan of DPD (or Interlink Express).

http://www.trustpilot.co.uk/review/www.dpd.co.uk

wheezy57

Rice_Krispie wrote: »

DPD!! :mad:

How come you were able to post a post that small. I have to add stuff when all I want to say is one word!! Tell me how...?

Azari

wheezy57 wrote: »

How come you were able to post a post that small. I have to add stuff when all I want to say is one word!! Tell me how...?

It's counted the characters for the smilie thus allowing for a very short post.

However, see below.

Azari

?.........