50% reduction in claim for delay between 3 and 4 hours

Vauban

I've been told by someone else in your situation that they got Monarch this week to pay up their other 50%. Perhaps they will post here to let you know how they did it ...

111KAB

shakin01 wrote: »

After threatening to take legal action, Monarch sent a reply stating how they are legally able to reduce the amount of compensation due.

A copy of the letter on here may achieve a response from the legal profession (at no cost) and/or you could post here >

https://www.facebook.com/MonarchComplaints

with similar results but my multi-legged friend it totally correct

HitAndMiss

Success.Monarch have paid up the remaining 50% of my flight delay compensation. I contacted the CAA and after prolonged correspondence over a period of time, I persuaded them to amend their guidelines on the subject. I also obtained AESA (Spanish equivalant) confirmation in writing that there was no case for reducing compensation by 50%. On the advise of The CAA I then appealed the original decision by Monarch on the grounds of CAA revised guidelines. I sent all my correspondence through Paul Keithley head of customer services who was very helpful within his remit. (A waste of time contacting Monarch's legal departemet who never bothered to answer). I have now received my cheques from Monarch for the remaining 50% of my compensation claim. It goes to show perservance pays off. I would suggest to anyone else that has only received 50% of their compensation to appeal to Monarch on the grounds of CAA's revised compensation maybe through Paul Keithey. Remember he cannot make any decisions but he did ensure you get a response. Be factual, polite but firm saying if the claim is not met then you will have to commence proceedings in the Small Claims court. Patience may be virtue. Good luck from "One Happy Bunny"