Leaving Be Unlimited - Not pleasant

nogginthenog

sebtomato wrote: »

Good for you. I am now with Plusnet Unlimited Fibre (60/20), and will be paying £5 a month for the next year, so I win...

Nevertheless just before the end of your new contract make sure you ring retentions. to say you are thinking of leaving and what can they offer.

new_owner

I have just moved from BE to Infinity unlimited 1 this week. Asked for my MAC code last week and informed them that I would be leaving. Today I get a txt message informing me of charges.

I phone BE up to be informed that the "System" has added charges and they would issue a refund.

I am very surprised at this let down. They have always been so good over the last 5+ years.

If they offered fibre and were not being bought by sky. I would have still been with them.

I am however impressed with BT at the moment. Very efficient and have done what they have said they would..... i just dont trust them.

sebtomato

I think they will now try to charge for a router, even if you return your BeBox, so make sure you get a proof of postage

bod1467

All you have to do is scan your PoP and email it to them. Call them and they'll tell you the address, but it's something like modems@bethere.co.uk

sebtomato

Yes, apart from the fact that the PoP does not have a tracking number. They by default pretend that they haven't received the modem back, and then suddenly confirm they have received it when you provide the PoP...