Am I entitled to a refund? As i'm being refused!

Valli

HolyFire wrote: »

So it's purely up to them if they refund me or not? Looks like i'm just going to drink plenty of fluids and rest while i can then and hopefully get well by tomorrow. Either that or just treat a friend to them! Cheers guys.

Well yes...

Usually the refund offered; if any, will be pertinent to the timeframe in which you cancel; so the more notice you can give them the greater the chance of a refund.

If THEY had cancelled though then you would have been entitled to a full refund.

Funky_Bold_Ribena

They will be laughing on the other side of their faces when you attend, cough and splutter through and they have complaints from everyone else that they have gone down with it - and their staff member also has to take time off sick - just because they won't refund. Don't forget to say that they refused a refund so you felt that you had to attend *atchoo, cough, splutter, sniff.

wealdroam

Funky_Bold_Ribena wrote: »

They will be laughing on the other side of their faces when you attend, cough and splutter through and they have complaints from everyone else that they have gone down with it - and their staff member also has to take time off sick - just because they won't refund. Don't forget to say that they refused a refund so you felt that you had to attend *atchoo, cough, splutter, sniff.

And of course there is always the possibility that all that coughing may discourage any ghosts from making an appearance.

ILW

Funky_Bold_Ribena wrote: »

They will be laughing on the other side of their faces when you attend, cough and splutter through and they have complaints from everyone else that they have gone down with it - and their staff member also has to take time off sick - just because they won't refund. Don't forget to say that they refused a refund so you felt that you had to attend *atchoo, cough, splutter, sniff.

Don't be daft, it's a commercial venture, not a primary school.

System

wealdroam wrote: »

And of course there is always the possibility that all that coughing may discourage any ghosts from making an appearance.

Theres a possibility that the coughing becomes so bad that the OP makes a ghostly appearance themselves at the next ghost hunting tour!

wealdroam

goater78 wrote: »

Theres a possibility that the coughing becomes so bad that the OP makes a ghostly appearance themselves at the next ghost hunting tour!

Ah!

A free ticket for the next event... sounds like a suitable remedy to me.

Funky_Bold_Ribena

ILW wrote: »

Don't be daft, it's a commercial venture, not a primary school.

Not daft at all. It's called 'more than one way to skin a cat'.

Evilm

Its not confusing at all. They put that in there so that its covered *somewhere* that it isn't a simple matter of wanting to cancel and therefore getting your money back no quibble. You tell them they want to cancel and they will decide if they can refund or not.

If it was several weeks/months from the event, or if the reasons were something to do with bereavement or exceptional, they might well have agreed a refund.

With 1 days notice and no reason beyond a minorish illness (yes, you feel crap but it isn't deathbed/hospital level) they have no reason to agree one and have no time to resell your ticket.

unholyangel

HolyFire wrote: »

Surely they must put on their terms and conditions that people are not entitled to a refund under any circumstance.

No because that would be an illegal term since there are circumstances where the consumer would be entitled to a refund.

Then again, it didnt seem to stop them from excluding liability for personal injury and death - which is not possible in UK law.

nox118

Although you have entered into a contact for a service, e.g. entertainment, you did so online, so I would say that the DSR apply.
The questions I would ask you are
- when did you book your event.
- were there any cancellation rights as detailed in the DSR in their T&C's
- were you then supplied the cancellation rights in a durable format as per the DSR's e.g. via email order with the tickets.

If no to the latter then you are able to cancel as the service has not started.

From the DSR http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf
For services:

if you give your consumer the required written information on or
before the day the contract is concluded, their cancellation

rights will last for seven working days, counting from the day after
the contract was concluded, or
If the required written information is providedafter the contract is
concluded but within three months(beginning the day after the
contract was concluded), cancellation rights will last for seven working days after the information is received.

The cop out could be the Package tour regulations
a ‘Package’ means a pre-arranged combination of at least two components. When they are sold or offered for sale they must be done so at an all-inclusive price, and when the contract is for more than 24 hours or has overnight accommodation, has either:

Transport;
Accommodation;
A ‘tourist service’ not ‘ancillary to transport or accommodation’ and accounting for a significant proportion of the package’