CapQuest

smoogy

fermi wrote: »

Sit tight and wait at least 14 working days from when you sent your request.

Hi
I received a letter today from CapQuest saying....

"we can confirm we are now in receipt of the documentation you requested from our client.
In accordance with the Data Protection Act 1998, we require you to contact us as soon as possible on *********** to confirm security information. We will be unable to send you the above documents until you have done this."

I have told them on numerous occasions I will only deal with them in writing. What do I do now?? It is way past the initial 12 days they are given? Do you think they have the original CCA from 1998 or are they just wanting to get me on the phone??
Any advice would be greatly appreciated!

Thanks!

smoogy

fatbelly wrote: »

For agreements commenced before April 2007, under s127(3) CCA1974, the debt is unenforceable without a properly executed agreement.

So worth doing, and keep making the offer.

Let us know how things develop.

happy_bunny wrote: »

Some companies are better at keeping records than others from my experiences, unfortunately, I've never dealt with Capital one so no idea if they keep things that old.

Check what they send you carefully, as they will probably send a reconstituted one that will in reality be very unlikely to be a true reconstruction.

Report back on here if in doubt.

Hi
I received a letter today from CapQuest saying....

"we can confirm we are now in receipt of the documentation you requested from our client.
In accordance with the Data Protection Act 1998, we require you to contact us as soon as possible on *********** to confirm security information. We will be unable to send you the above documents until you have done this."

I have told them on numerous occasions I will only deal with them in writing. What do I do now?? It is way past the initial 12 days they are given? Do you think they have the original CCA from 1998 or are they just wanting to get me on the phone??
Any advice would be greatly appreciated!

Thanks!

fermi

http://forums.moneysavingexpert.com/showpost.php?p=11636349&postcount=6

Can be adjusted to say "confirm security information." rather than "supply a signature".

CrapQuest are just taking the pish.

smoogy

fermi wrote: »

http://forums.moneysavingexpert.com/showpost.php?p=11636349&postcount=6

Can be adjusted to say "confirm security information." rather than "supply a signature".

THANKS FERNI!! Really appreciate your help. I shall post this off to them today!!
:T

fatbelly

You could do this, but you now have your potential defence to any court claim - they have failed to comply with a s77-79 cca request within the required timescale.

If your aim was just to remove that threat while you negotiate a settlement, you could make your offer again and see if their tone has changed.

smoogy

smoogy wrote: »

THANKS FERNI!! Really appreciate your help. I shall post this off to them today!!
:T

Hi Ferni

I note in their letter that they do say it is for Data Protection reasons I have to contact them and in the response you have provided it does say that I can send them documents - should I include documents with this letter? - if so what documents as both my passport and driving license have my signature on them?
Thanks

fermi

fatbelly wrote: »

You could do this, but you now have your potential defence to any court claim - they have failed to comply with a s77-79 cca request within the required timescale.

If your aim was just to remove that threat while you negotiate a settlement, you could make your offer again and see if their tone has changed.

Good point. :cool:

Gordon_Hose

smoogy wrote: »

Hi Ferni

I note in their letter that they do say it is for Data Protection reasons I have to contact them and in the response you have provided it does say that I can send them documents - should I include documents with this letter? - if so what documents as both my passport and driving license have my signature on them?
Thanks

Don't send them anything. If they are unsure of your identity they shouldn't have been chasing you in the first place!

smoogy

Gordon_Hose wrote: »

Don't send them anything. If they are unsure of your identity they shouldn't have been chasing you in the first place!

fermi wrote: »

Good point. :cool:

fatbelly wrote: »

You could do this, but you now have your potential defence to any court claim - they have failed to comply with a s77-79 cca request within the required timescale.

If your aim was just to remove that threat while you negotiate a settlement, you could make your offer again and see if their tone has changed.

Forgot to mention that they have cashed the cheque I sent them to cover the £1.00 fee to supply the CCA!!!!!

smoogy

Gordon_Hose wrote: »

Don't send them anything. If they are unsure of your identity they shouldn't have been chasing you in the first place!

fermi wrote: »

Good point. :cool:

fatbelly wrote: »

You could do this, but you now have your potential defence to any court claim - they have failed to comply with a s77-79 cca request within the required timescale.

If your aim was just to remove that threat while you negotiate a settlement, you could make your offer again and see if their tone has changed.

OK so...send the suggested letter or send a full and final????