Moving House - No Signal on O2 now

Mezza1979

Hi all

I think i know the answer to this but i'm writing this in the hope someone can give me some glimmer of hope otherwise...

I'm moving house to an area that has no Signal for O2 at all. Not even one bar! so.... i'm a year into my 2 year contract and want to know is there anything i can do to end my contract with O2 early (without paying out the whole contract now!) so that i can move to a provider that has signal.

O2 have told me they know that the area i am moving to has no signal but they have no plans to fix it. They admit they know its a fault and can be fixed but there is no scheduled date to fix it!

So... is this enough to put forward a complaint and request a goodwill early end to contract or am i outta luck?

Anyone have any expereince of dealing with something like this?

Cheers all

Annie._2

There have been threads asking this question before and the answer will always be the same.

It was your choice to move to an area where the signal was poor. O2 were previously providing good coverage at your previous location where you would have accepted the Terms and Conditions of the contract.

Unless O2 were willing to good you a goodwill gesture which there are under no obligation to do when you are leaving, you would have to pay up all the remaining charges.

Silk

As Ann has said it's not O2's fault you are moving to an area with no signal

The easiest solution, assuming you are going to have wifi in your new house, is to use the O2 Connect app so you can make and receive calls over wifi

bigmaz

I really don't know the answer to this, but I think you should be entitled to leave o2, wether you can or not I dunno. When I got my HTC Desire a few years ago, it was the 1st phone I had that could watch and play things online, but I could not get a signal at all on the train into work, which was no good, I wrote to ask to get my new contract cancelled, but they said they put my route into their signal maps, and said there was significant coverage along the route, which was a load of bollox. So the best they done was to put it down to a tenner a month, and I never used it for 2 years and then cancelled it.

JJ_Egan

All you can do is ask O2 nicely how much it will cost to pay up your contract .
Then test before your next network is decided upon .

Have you checked for the location of your nearest O2 mast ???

jje

Mezza1979

Thanks all. I thought that was the case but hoped not!

JJE - No, is there a wesbite i can use to check?

macman

The postcode checkers give a general idea, but are not 100% reliable. All you need is one house situated in a hollow, or one large building between you and the mast, and you'll get limited or no reception.

sdduk

Mezza1979 wrote: »

Thanks all. I thought that was the case but hoped not!

JJE - No, is there a wesbite i can use to check?

If you put your post code in at the Link below it will show you were the network masks are

You may have to zoom in or out to see them.

http://www.sitefinder.ofcom.org.uk/search

Mezza1979

thanks

1 for Orange and another for 3!
Guess thats who i should be considering moving to ..

DUTR

Mezza1979 wrote: »

thanks

1 for Orange and another for 3!
Guess thats who i should be considering moving to ..

Whichever one you move to, remember the problem can occur again with any network in various parts of the country.
So think hard before agreeing to that looooong 24 month contract.

macman

Mezza1979 wrote: »

thanks

1 for Orange and another for 3!
Guess thats who i should be considering moving to ..

As I've already said, the postcode checkers cannot be relied on. The only way to be sure is to test with the relevant SIM-so check with a friend or neighbour already on the proposed network.