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paypal sides with seller and the tracking number doesnt track

stolt
stolt Posts: 2,865 Forumite
in Ebay, auctions, car boot sales, post & parcels
hi there i bought a apple tv from a seller in italy. the seller provided me with an italian tracking number and he says it takes 10 days for tracking. one month later no apple tv, he kept asking me to wait, i raise a claim with paypal and he kept telling me to wait and i thought it was a bit dodgy so i escalated it to a claim. its been a week or so and just had a email from paypal to say that 'the seller has provided proof of postage indicating that the item was posted to you, because the seller was able to provide proof of postage we cannot reverse this transaction or issue a refund, we encourage you to work with your seller'

ive checked the tracking number on italia post service and google translated it and shows a postage date from milan, no delivery date or signature...


what do i do now i can only appeal and say its a item not as described, but i havent got the item.
Listen to what people say, but watch what people what people do!!
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Comments

  • KxMx
    KxMx Posts: 11,484 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Can you track it on Royal Mail website at all?
  • d123
    d123 Posts: 8,762 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Have you advised Paypal that the tracking number does not track or show proof of delivery?
    ====
  • ballisticbrian
    ballisticbrian Posts: 4,005 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    You know the tracking number should work on the Royal Mail site, yes?
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
  • TKPeters
    TKPeters Posts: 1,877 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Uniform Washer
    Have you tried it on the italiane post website or track-trace.com & if no result appeal the decision
  • stolt
    stolt Posts: 2,865 Forumite
    thanks all, yes i tried it on the royal mail website and also the italian poste service and it just shows posted ex milan on the italian system. UK system it isnt known at all. how do i appeal it as paypal make it really hard to as the only option they give me is to appeal saying the item isnt as described!
    Listen to what people say, but watch what people what people do!!
  • WelshPaul
    WelshPaul Posts: 601 Forumite
    Part of the Furniture 500 Posts Name Dropper Photogenic
    Call PayPal and explain to them what you have told us. They should reverse their decision.
  • Naf
    Naf Posts: 3,183 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    PayPal are useless and ignorant; chances are they haven't even checked the tracking number, just accepted it from the seller. Badger them constantly until they revise their decision.
    Never argue with stupid people, they will drag you down to their level and then beat you with experience.
    - Mark Twain
    Arguing with idiots is like playing chess with a pigeon: no matter how good you are at chess, its just going to knock over the pieces and strut around like its victorious.
  • AirWulf_2
    AirWulf_2 Posts: 14 Forumite
    As far as I am aware as a exerienced seller & buyer, its the sellers responsibility under the DSR rules (dont know if applies if its form another country). When I have sold something and its gone missing I have always repaid the buyer and issued a claim with who was ment to deliver it.
  • pinkshoes
    pinkshoes Posts: 20,677 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    As already mentioned above, PHONE paypal and say that the seller has provided a tracking number that does not work!
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • UsernameAlreadyExists
    UsernameAlreadyExists Posts: 1,194 Forumite
    It DOES work though!
    stolt wrote: »
    ive checked the tracking number on italia post service and google translated it and shows a postage date from milan, no delivery date or signature...

    So the seller has posted it!
    Dunno who it falls to progress the claim on the carrier company though :|

    EDIT: What Airwulf said!
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