Mobiles.co.uk

mobilejunkie · 21 March 2013 at 5:14PM

Make sure you update your email address on the on-line account - though you will have to use the (incorrect) one to log on. Otherwise it may cause you problems later.

Windsor70 · 22 March 2013 at 2:37PM

Hi Mobilejunkie

I updated my email over the telephone, I still did not receive the email confirmation to my email address even though the customer service rep, said I would but it would take a few hours, as it is normally a computer generated message. It was however on the online log in so I have all the information to hand.

mobilejunkie · 22 March 2013 at 6:09PM

If you were able to log in the email address must have been updated (you need it to log in) so you should now be ok.

zigzigzag · 22 March 2013 at 7:56PM

I'm currently an unhappy customer of mobiles.co.uk - took out a contract with cashback, and I've just submitted my first claim and it's been REJECTED, even though I've double and triple checked that I fulfill all the criteria! Now have to wait until Monday to ring them to find out what's going on....
Not pleased up to now anyway - they're hard to reach, and have an expensive phone line. This rejection is so annoying and I hope they realise their error and honour my cashback - or else I am going to be extremely angry!!!!!

mobilejunkie · 23 March 2013 at 9:26AM

IF you DO know what you're doing don't call. Send an email saying it has been unjustifiably rejected and that you will take immediate action to recover the money if they don't reverse their decision without delay. Give them a few days, then send a LBA if they don't.

Many people fail to understand t&c and the rejection MAY be correct. Follow the groundrules and they will pay.

https://forums.moneysavingexpert.com/discussion/558661

aylesby · 23 March 2013 at 10:31AM

Once I had to call them to straighten out their crazy refusal to pay. It is a premium line but the resolution came quickly from someone who understood a mistake had been made.

mobilejunkie · 23 March 2013 at 6:36PM

A clear and convincing email usually does the trick and is free. You also then have everything IN WRITING.

Rosie1980 · 31 March 2013 at 1:12PM

I have two contracts which I bought through mobiles.co.uk, both my most recent claims were rejected, they told me the number was incorrect. Fortunately I'd kept the emails from them confirming I'd let them know I'd ported my number. In both cases they told me it appeared my account had been reset and they could see what had happened. They've accepted both claims, I've received one cheque and am awaiting the other. So if you've ported your number it might be worth checking they haven't deleted the change of info.