Robot sales assistant

chewynut

That poor lot can't win.

They have the audacity to ask if you need help packing and people moan about being asked stupid questions.

They chat and people moan about it being inappropriate, none of their business or a waste of time.

They do nothing but their actual job and they're unfriendly!

hippygran

If it had been me, and someone held their hand out for money like that, they would still be waiting............. although I would have probably said 'how much? - I didn't hear you the first time'

Money-Saving-King

FOREVER21 wrote: »

but having had many years experience in the retail trade at the sharp end and later managerial role there is never an excuse for rudeness to customers.

Surely with all that experience in retail then you'll have come across hundreds of customers who do the entire transaction in mute so it shouldn't be that much of a bother to you with the experience you claim you have.

And to be honest your comment & attitude towards her at the end doesn't leave much to be desired.

Moglex

Money-Saving-King wrote: »

And to be honest your comment & attitude towards her at the end doesn't leave much to be desired.

I agreer, she seems to have got it just right. She made her point concisely and without being rude.

Looking at this thread reminds me why I rarely come here, now. The usual suspects having a go at someone who makes a perfectly reasonable and quite mild complaint on a 'vent' board.

peachyprice

FOREVER21 wrote: »

So having experienced the level of diss-service I experienced what would have been your feeling?
.

I think most people would have just carried on with their day and put it down to experience.

Actually taking the time out of your life to post on an internet forum all because the girl on the till in Wilko's was miserable it a very strange reaction to say the least.

Although, I guess you can consider yourself very lucky indeed if this is all you can find fault with in your life, you must live a very blessed one.

Moglex

peachyprice wrote: »

Actually taking the time out of your life to post on an internet forum all because the girl on the till in Wilko's was miserable it a very strange reaction to say the least.

If you think it's strange to spend time commenting on something that seems so trivial to you, how much stranger is it that you take time out of YOUR life to post a comment about that comment. You must lead a very empty life to be able to concern yourself with such trivia.

Although, I guess you can consider yourself very lucky indeed if this is all you can find fault with in your life, you must live a very blessed one.

And that must be doubly true for you.

PDC

As said above, maybe it was a one off after a bad day or maybe indeed she 'just didn't want to be there'(which is an awful attitude to show a customer in a shop.)

I do always notice when I've been working away, either in Europe or in the US that on returning to the UK people working in shops or even restaurants and pubs often do make it quite clear that they don't like their jobs and don't want to be where they are, possibly its because their is very little training over here for dealing with customers in a professional way but it is something I've noticed is happening more and more.

On a personal note there is a man who works at our local Post Office who manages to turn every transaction into an argument. To begin with I though this was something personal and came away feeling rather aggrieved but having watched him while queueing he seems to manage to do it with every customer he serves, I don't think he does it deliberately its just his personality and the way he comes across. If nothing else it gives you something to watch whilst waiting in the queue.

aileth

Well it's not just the UK, I met some of the grumpiest staff of my life in Berlin at a local supermarket!

One specific one just grunted at you, picked up the items and threw them across the scanner, if you asked for a bag she would almost stuff it down your neck, and when she'd finished she would just stand and glare at you. Typing into her little computer I thought she was going to break the buttons! She was there every single day of my trip and never said a word.

We actually found it hilarious. Every morning going to pick up things for breakfast, "Uh-oh captain grump is here!" We also tried to avoid buying things in bottles or glass seeing how she liked to practice her underarm throw.

chewynut

PDC wrote: »

I do always notice when I've been working away, either in Europe or in the US that on returning to the UK people working in shops or even restaurants and pubs often do make it quite clear that they don't like their jobs and don't want to be where they are, possibly its because their is very little training over here for dealing with customers in a professional way but it is something I've noticed is happening more and more.

It might have something to do with the way we seem to treat shop workers as second class citizens.

Moglex

aileth wrote: »

Well it's not just the UK

It certainly isn't. I've met with grumpy sales staff all over the world (and elcellent ones in the UK). It's particularly funny that people think that all sale people in the US are so good. Certainly some are (and some are cringingly obsequious), but I've found they also have many of the rudest and most aggressive there, too.