Robot sales assistant

FOREVER21

goater78 wrote: »

Is it rude because she didn't want to engage in small talk with someone who appears to be quite short tempered?

She's there to do a job, not be your friend.

Yes I do consider it rude to ignore a customers greeting.
Friendship not required merely common courtesy of hello and perhaps thanks would have done.
Your comment about my temper is completely wide of the mark,and even if it was true, how on earth would she pick that up in our short almost silent encounter.

System

FOREVER21 wrote: »

Friendship not required merely common courtesy of hello and perhaps thanks would have done.
Your comment about my temper is completely wide of the mark,and even if it was true, how on earth would she pick that up in our short almost silent encounter.

You can tell by the eyes if someone's a bit crazy.

You must have a bit of a short fuse if a stranger not saying hello to you leads you to post a vent on a forum.

lucy03

esuhl wrote: »

How devastating for you...

Maybe someone she knows had just been diagnosed with cancer and she was in shock. Or maybe she just didn't like you. Who knows...

To be fair, they didn't say it was devastating (just said they were a bit cheesed off) and they just posted it as a vent in the appropriate forum.

Companies pay a lot of money in training to get staff to work in a certain way, because they know customers like to be treated in a certain way. There are a good number of consumers that would refuse to go back to a shop where the staff treat them rudely.

In my view, a member of staff refusing to properly acknowledge a customer is rude unless there are specific circumstances why it isn't practical to acknowledge them. In my opinion it's discourteous to the employer and to the customer, however much retail work can often be a thankless job.

FOREVER21

goater78 wrote: »

You can tell by the eyes if someone's a bit crazy.

You must have a bit of a short fuse if a stranger not saying hello to you leads you to post a vent on a forum.

What rubbish you do post but I guess everyone is entitled to freedom of expression on these boards some thing you would do well to remember.

System

FOREVER21 wrote: »

What rubbish you do post but I guess everyone is entitled to freedom of expression on these boards some thing you would do well to remember.

That's the short temper theory debunked

rocking69

She probably just had a bad day....or just didn't want to be there!

ThumbRemote

duchy wrote: »

Some people really do need to find a life

Which is worse, the person who posts about the trivial matter or the person who posts a response just to try and belittle them?

Maybe you need to find a life.

Sharon87

On checkouts at Asda I found myself being a robot sometimes. But that didn't mean I was silent, we were trained to say 'hello, would you like help packing?' and 'have a good day' or something like that and sometimes even 'sorry about the delay'. But I found myself in busy times like Christmas me talking the spiel without realising and sometimes not even looking the customer in the eye!

Mrs_Huggett

Techhead wrote: »

Given Wilkinson well advertised equal employment policies, perhaps she was profoundly deaf or unable to speak?

Our local Wilkos has a lovely young man who has Downs syndrome and another young lady who has learning difficulties, maybe the cashier has something like asperger's syndrome, or as others have said maybe they had just had bad news or were feeling unwell, why not give them another chance when you return to the shop? (If of course they are there at the time).

Valli

"Went into my local Wilkinsons store to-day have always found the staff friendly and helpful, until now.
Approached the check out, said hello, no response, she then started to scan the items and I asked for a bag which I was given still no comment from her to my thanks for the bag.She then rang up the total and held out her hand for the cash"...

At this point you could have just stood there and waited until she TOLD you the total or said 'That will be £xx.xx (please).

You're complaining about her lack of interaction - by the same token YOU didn't speak to HER.