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Severn Trent Direct Debit Plan
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Magic_Dragon
Posts: 277 Forumite
in Water bills
Hi all
I moved in our house a year ago. In that time i have had to water bills ones for £89 and one for £135 - both taken from the meter not estimated
After paying the most recent bill I decided to set up a direct debit so we would not have to pay a large amount twice a year.
I have just got the DD plan in the post. They want me to pay £38.85 for 12 months
Surly this is excessive? I have tried calling them but they have 20 min dealys.
Does anyone know how the work out these DD plans?
Thanks
Claire
I moved in our house a year ago. In that time i have had to water bills ones for £89 and one for £135 - both taken from the meter not estimated
After paying the most recent bill I decided to set up a direct debit so we would not have to pay a large amount twice a year.
I have just got the DD plan in the post. They want me to pay £38.85 for 12 months

Surly this is excessive? I have tried calling them but they have 20 min dealys.
Does anyone know how the work out these DD plans?
Thanks
Claire
0
Comments
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Are you sure it is for 12 months?
My Severn Trent billing cycles always end in Dec and are usually 10 or 11 payments.
So could it be £38.85 for 7 months this year? Still probably too much but not as bad as 12 payments.0 -
Just had a look and its 11 payments. first one on 21 May 2007 - 21 March 20080
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Hi
It does seem excessive even with price rises. If you cant get through on the phone, email them and ask them to check the plan. I find emails get answered more substantially although may take a week or so.
hth0 -
Hiya
I already have emailed them. First payment is due on 21st May though.
I though someone might know if there wa a reason for the DD being so high - ie payin gin advance or something?
Guess I will have to give them a ring0 -
Having been with ST for many years, and with a pretty much constant water consumption, my DD payments have been pretty accurate.
You don't say how many people in your house. Your bills of £224 for a year are about average for a couple. Could their estimates be based on a previous occupant's consumption?0 -
Hi
We are a couple in a new built house, so no previous occupants.
Just tried calling again but there is a 15 min wait this time on a 08457 number grrr0 -
Magic_Dragon wrote: »Hi
We are a couple in a new built house, so no previous occupants.
Just tried calling again but there is a 15 min wait this time on a 08457 number grrr
use 0800 32811330 -
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assuming those bills cover exactly12 months thats £224 a yr so divide by 11 to get £20.36 maybe £22 odd if its been a month since the last read - that will cover usage only not cover any build-up of credit towards future bills or increase in charges - I would call & check - auto calculated schemes may be spread over 11 or 12 payment but expecting enough to cover a sooner bill... or the system may only be looking at the past 6 months....135x2=270 /11=£24.55....I THINK is a whole sentence, not a replacement for I KnowSupermarket Rebel No 19:T0
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assuming those bills cover exactly12 months thats £224 a yr so divide by 11 to get £20.36 maybe £22 odd if its been a month since the last read - that will cover usage only not cover any build-up of credit towards future bills or increase in charges - I would call & check - auto calculated schemes may be spread over 11 or 12 payment but expecting enough to cover a sooner bill... or the system may only be looking at the past 6 months....135x2=270 /11=£24.55....
Exactly what i was thinking! The 2 bills covered just under 12 months, so even with price hikes this seems way too much to me.
I thought maybe you had to pay in advance with the DD scheme ( like TV licensing?), and thats why price was high. But judging from what others have said this isnt the case!
Didnt get round to calling the free phone number today. I will tomorrow. The are not keeping my money "in credit"!0
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