POPLA Decisions

Perdusys1955

https://forums.moneysavingexpert.com/discussion/comment/82147619#Comment_82147619

I've emailed the complaints person who wrote about the reversed decision, asking for contact details for their DPO so I can contact him for the information required. No response so far, is there another method of contacting them? I have checked what responses I have printed, but it only appears to be the photos of the car park signage and their datasheet showing registrations corresponding with payments. I didn't print the appeal succesful but I obviously thought I wouldn't need to since everything said there was no right of appeal and car park operatives would have to abide by POPLA decision!! What should I do now, would a telephone call to them help? I'm loathe to so that as there's no proof of conversation.

Car1980

They're slow and can take a couple of weeks to respond.

Coupon-mad

I would have asked POPLA for the information under your SAR rights as it is about you, your car and your data.

POPLA can't hand out contact details of third parties. But they must respond to a SAR.

Perdusys1955

https://forums.moneysavingexpert.com/discussion/comment/82153702#Comment_82153702

How do I find out the contactb details for where to send a SAR? I've still had no response to my request for more details?

Jenni_D

Took me 5 seconds to find 🤷‍♀️

https://www.popla.co.uk/data-protection-complaints-procedure

Perdusys1955

https://forums.moneysavingexpert.com/discussion/comment/82158554#Comment_82158554

Thanks, I have used the DPO email address given on that link, although it doesn't seem to apply directly to POPLA. Previous correspondence regarding this parking ticket came from the POPLA complaints department, and that's who I had asked for the DPO contact details from.

I have done some more research at the actual car park, and still dispute the major keying error, I have attached two screenshots from a video I made of what happens if you try to enter just one letter as they indicate. As POPLA have reversed their decision, should I wait until ECP issue court and debt collection threats, or should I send the images to them and ask them how it can be a major keying error? Also, the schedule of payments they used for evidence that the machine was working correctly will only show those married up with registrations, not anything that was rejected. It shows transactions from 15:18 to 18:15, our entry time was 15:33 and exit at 16:07.

The screenshots show that you cannot select "proceed" with one letter, it is grayed out. You can proceed after three letters have been entered, but it tells you that it is an incorrect registration and expects you to either re enter the correct one, or put in a time, which you would obviously know you had done. Looking at the time of the video, and the default time on the machine is some two hours before the video was taken.

Are you still of the opinion this needs to be followed up as the re-assessment should not have been allowed?

Screenshot 2026-10-05 144441.png

Screenshot 2026-10-05 145540.png

Jenni_D

Time to take this to your own thread please .. this thread is for POPLA Decisions. (If/when your situation is resolved then this thread could be updated with the outcome, but this isn't the thread for discussion about your case).

Perdusys1955

https://forums.moneysavingexpert.com/discussion/comment/82159426#Comment_82159426

This is about a POPLA decision, one that was succesful and then re-assessed and declined.

Coupon-mad

https://forums.moneysavingexpert.com/discussion/comment/82159454#Comment_82159454

Yes but we can't have extended discussion about cases here. Needs to be on your own thread please.

Coupon-mad

We don't need anyone's replies on your thread. Start again. Discussion should not be here on this thread at all.