POPLA Decisions

Coupon-mad

Did Horizon show an old image of the entrance sign and she believed it?

Car1980

They submitted a photo face on, but still clearly parallel to the road that would only visible to those exiting. Just a close up of the attached.

My only added comment was that Horizon's own photo backs up mine and reinforces the fact that it is parallel to the road, invisible on entry and is actually an exit sign and not an entrance sign, evident with it being directly alongside the goodbye sign.

She's obviously accepted there is a sign and thought nothing more about it other than pasting the single code of practice rules I gave her! She appears not to have read my additional comment.

As an aside, the car had broken down as the alternator has gone. But it's Catch 22 - submit evidence to Horizon and they either refuse it, or make the £20 offer. And then submit it to Popla and be told they don't accept mitigating circumstances but have some tea and sympathies.

Anyway I have the garage invoice and photos of me trying to jump start the thing ready for the court claim.

But let me know if it's worth submitting a complaint about the assessor, as I believe her performance is commonly known to be lacking.