Default from T Mobile

Silk

Justme29 wrote: »

I don't think I owe them that that amount at all, if I had received any letters from them for that amount, I would've gotten in contact with them, I really don't know where they get that amount from.

So what amount do you think you owe them ???

Justme29

Silk wrote: »

So what amount do you think you owe them ???

I don't think I owe them any money, I have renewed my current contract with them and I don't think I would've been able to if I did owe them such an amount.

Silk

Justme29 wrote: »

I don't think I owe them any money, I have renewed my current contract with them and I don't think I would've been able to if I did owe them such an amount.

Well in that case you need to write back and explain you are not aware of any outstanding debt and ask them to either prove it or remove the default.

I would also point out surely if it was in default they would not have allowed a renewal untill the outstanding amount was cleared.

Do it by recorded mail so that you can prove you tried to sort it out before taking it further

macman

Justme29 wrote: »

I don't think I owe them any money, I have renewed my current contract with them and I don't think I would've been able to if I did owe them such an amount.

Old contract don't 'expire' unless you upgrade them or cancel giving 30 days notice. All that ends is the minimum term. Did you maybe take out a new contract (with the same provider) without cancelling the old one?
You need to get basic info on dates etc, otherwise no one can help you. How many months missed payments does £225 represent on your old contract?

d123

Justme29 wrote: »

I wrote to their customer services department in Sunderland, and got a reply back from their head office in Hertfordshire.

So what did the letter actually say? Surely it gave some indication as to how or why you might owe the money?

Guys_Dad

It's like drawing teeth!

Did you at any time within the last 4 years get a new phone on T-mobile with a new mobile number to replace a previous T-mobile contract? Upgrades keep the same number, so that isn't in the frame.

But if you took out a new contract without cancelling the old one, it would roll on and explain why you have a debt showing.