Default from T Mobile

Justme29

I have been with T Mobile for around four years now, and last year renewed my contract with them.

I was looking at my credit report recently and I noticed that there is a default from them.

I have written to them to request more information, and got a letter back saying that the default is correct as I owe them £225 :eek:

The default is from 2010, I have not received any letters from them with regards to this outstanding amount. There is no way I would ignore an amount like that.

I really don't know what to do, I don't want this default on my account, and I question why I haven't received any letters from them.

grumbler

Do you question us or T-mobile?

Justme29

Well, asking for advice as maybe someone would have been in my position

Silk

Justme29 wrote: »

Well, asking for advice as maybe someone would have been in my position

The obvious question and I'm sure you asked them is what is the reason why you owe them £225 ????

Buzby

You don't appear to be disputing the amount which means your task will be an uphill one. They don't need to send you letters, as your financial dealings are automatically updated every month, where it starts as 1 month overdue etc then to a default.

Mitigating circumstances are important - did you give them a DD that they did not collect? If so, they share some (but not all) of the blame. Ask the network for an explanation, put your side and hope for the best.

Justme29

Silk wrote: »

The obvious question and I'm sure you asked them is what is the reason why you owe them £225 ????

I did, but they didn't answer.

Silk

Justme29 wrote: »

I did, but they didn't answer.

Well why do you think you owe them £225 ???

d123

Justme29 wrote: »

I did, but they didn't answer.

Who did you write to to query it?

Justme29

Silk wrote: »

Well why do you think you owe them £225 ???

I don't think I owe them that that amount at all, if I had received any letters from them for that amount, I would've gotten in contact with them, I really don't know where they get that amount from.

Justme29

d123 wrote: »

Who did you write to to query it?

I wrote to their customer services department in Sunderland, and got a reply back from their head office in Hertfordshire.

NorthernOne

Justme29 wrote: »

I don't think I owe them that that amount at all, if I had received any letters from them for that amount, I would've gotten in contact with them, I really don't know where they get that amount from.

Right so you do owe them something and you know you owe them something just not this amount, is that right?

Can you not check your online statement? If you are still with them I just cannot understand how you would not know anything?