How To Complain About Orange?

Jon_01

Stinkyfeet wrote: »

Nice direct Email if helps [EMAIL="executive.office@orange.co.uk"]executive.office@orange.co.uk[/EMAIL]

The problem with putting the Exec office email up (useful as it is to some), is that they get inundated with mails regarding area's they don't cover or from people that think by going to them first they'll get a faster result.
They then get slowed down filtering all that mail to the depts is should have gone to first rather then doing what they're there for, resolving problems that CS can't.

Don't get me wrong, I'm not knocking Stinkyfeet for posting it, but it is a double edged sword. . .

ftnine

:T

talkalot wrote: »

This is the Executives offices phone number. I have only had to call them once and they were most helpful. 0870 8700 862.

I had trouble with an orange shop who refused to swop a phone they gave us that was not the colour we thought we had purchased due to not been shown the contents.A member of staff lied to his manager and we got short shrift and were treated like we were robbers.
A call to consumer advice,the 1972 act says that you should have the model on display in shop if thats the one asked for was helpfull to go into bat in my case.
The number above called was very helpfull and at this time i should be on my way to exchange it for the right phone we asked for in the first place.
Its cost over a tenner to rectify there stubburness and being treat like dirt,but at least there is somebody in the organisation who stands up for us the consumer.
Thanks talkalot for the number no doubt it will get changed when they cotton on its a number to get things changed unlike there internet and phone complaint procedure.

iqbal353

I bought a sim only deal from orange over the internet which I believe was a 30 day contract When the sim arrived I activated in over the web and found that it was not what I wanted I have tried to call orange sent them a number of email wrote to them I have never used a sim but Orange will not cancel the sim I have already paid £150.00 do I have any options

Guys_Dad

iqbal353 wrote: »

I bought a sim only deal from orange over the internet which I believe was a 30 day contract When the sim arrived I activated in over the web and found that it was not what I wanted I have tried to call orange sent them a number of email wrote to them I have never used a sim but Orange will not cancel the sim I have already paid £150.00 do I have any options

You might understand this post, but I am afraid I don't.

When did you order sim? How did you rack up £150? Have you any evidence of how you ordered the sim?

More info needed if you want help.

catsindahouse

hallo! i googled to see where i could vent off some steam about orange and this site came up. the address and phone number previously mentioned in this thread looks promising so i'm going to write a complain tomorrow... in writing!
has anyone got terrible reception? i know several people who are with orange, from different areas (london, hertfordshire etc) and we all have the same problem. i will be talking to someone on the phone and get cut off and unable to call them back for 5-10 mins. or sometimes it just doesn't connect. i have complained numerous times to orange since i got this contract out in october last year, and there has been only 2 occassions where they have credited me £30. they keep saying their transmitters are down.. i literally have a problem with reception several times everyday. what is the point of signing up to a £35 p/m contract when i'm unable to make or receive calls? i used to be with o2 and t-mobile, who were just brilliant compared to orange. i've never experienced such a bloody terrible network and customer service in my life. i am desperate to leave this contract. has anyone else ever had any luck leaving a contract? i should gather evidence but i have a life and really cant be bothered spending everyday noting down an issue. orange - you SUCK!!!!!!!

vincentk

catsindahouse - I am going through exactly the same thing and wondered if you fancied teaming up a bit? I have some pretty good contacts in the media and am getting the exact same thing from Norwich. I wondered if you would like me to cc you in or forward my next email (apparantly I am dealing with the exectuve team - a Mr Neil Wilson (I do have his mob number but out of professional courtesy do not want to post it on a website). I have the same problem as you and when I try to select network both automatically and manually it tells me that "your sim card does not allow a connection to this network" - to me this is abviously either a sim or hadset problem, yet they have refused to replace either.
Please send me a pm if you want to team up / discuss this further. THis is unacceptable and I personally will not let it go until either they cancel my contract or we get this in front of the national media to help us out.
I look forward to hearing from you/ if you cant pm me then post a reply and i'll get in touch with you via my personal email and we can go from there.

Vinnie

Illegitimum non carborundum

silverstar_3

I have been trying to sort out a problem with Orange. I gave 30 days notice that I was quitting my contract on 10 June as my 18months was up. I paid my line rental charge last month which was for the period 8th June to 7th July and assumed that this months bill would just be from 8th to 10th July when my notice period was up. Instead the bill is for the period 8th July to 7th August. When I rang up to query this I was told this is how they do it - they take the money out (for a service you are not using anymore) and then refund it the following month. I felt this was wrong as they had my money which I did not owe them for a month. I asked to speak to a manager and was told I would be phoned back within 24 hours. Nobody phoned me. Two days later I phoned again. I started to tell my story and suddenly was disconnected. I phoned again and repeated the whole story (at a cost to me) and asked to speak to a manager. The person I was speaking to went off to speak to her manager - about three or four minutes later she returned to tell me that her manager was busy but would definitely call back. I told her I would be going out in two hours and she promised that I would get a call. I didn't. In her favour she gave me a her 'name' and extension number but I am reluctant to phone again as this will be racking up more call charges for me. I have now cancelled my Direct Debit and will wait and see what happens. I may also write as suggested in old posts on this thread.

I am interested to hear if others have had similar problems

vincentk

silverstar wrote: »

I have been trying to sort out a problem with Orange. I gave 30 days notice that I was quitting my contract on 10 June as my 18months was up. I paid my line rental charge last month which was for the period 8th June to 7th July and assumed that this months bill would just be from 8th to 10th July when my notice period was up. Instead the bill is for the period 8th July to 7th August. When I rang up to query this I was told this is how they do it - they take the money out (for a service you are not using anymore) and then refund it the following month. I felt this was wrong as they had my money which I did not owe them for a month. I asked to speak to a manager and was told I would be phoned back within 24 hours. Nobody phoned me. Two days later I phoned again. I started to tell my story and suddenly was disconnected. I phoned again and repeated the whole story (at a cost to me) and asked to speak to a manager. The person I was speaking to went off to speak to her manager - about three or four minutes later she returned to tell me that her manager was busy but would definitely call back. I told her I would be going out in two hours and she promised that I would get a call. I didn't. In her favour she gave me a her 'name' and extension number but I am reluctant to phone again as this will be racking up more call charges for me. I have now cancelled my Direct Debit and will wait and see what happens. I may also write as suggested in old posts on this thread.

I am interested to hear if others have had similar problems

I am currently dealing with ORANGE and trying to gather some momentum to deal with their ridiculous complaints procedure. I have emails and recorded phone calls which I plan to use, however to get any real traction with the BBC / Watchdog I need others who have gone through or are going through problems with this company.

Can anyone in the same position (especially with a good story to tell / any evidence) get in touch with me via [EMAIL="theorangecomplaintsociety@gmail.com"]theorangecomplaintsociety@gmail.com[/EMAIL]
I will be able to advise you of some of the direct contacts for people in HQ and possibly help you out. This is all about not being fobbed off by an organisation that does not give a funk about its customers - those of us who can prove it need to do so to stop them being able to get away with it.

I look forward to hearing from you.

vincentk

I am currently dealing with ORANGE and trying to gather some momentum to deal with their ridiculous complaints procedure. I have emails and recorded phone calls which I plan to use, however to get any real traction with the BBC / Watchdog I need others who have gone through or are going through problems with this company.

Can anyone in the same position (especially with a good story to tell / any evidence) get in touch with me email removed by Forum Team
I will be able to advise you of some of the direct contacts for people in HQ and possibly help you out. This is all about not being fobbed off by an organisation that does not give a funk about its customers - those of us who can prove it need to do so to stop them being able to get away with it.

I look forward to hearing from you.

Darlyd

There have been known problems with the signal. You should of received a text message asking you to reply and accept to use tmobile when orange was down. ?

Give them a call they will sort that out for you. (should)