Quidco Santander cashback - 123 current acc

innovate

Alex92 wrote: »

I am wondering whether because there wasnt an account registered with quidco for them to deposit the money to if they

A merchant wouldn't know what sort of payout-instrument you have recorded in your Quidco account. They are sending their payment to Quidco, not to your Quidco account.

Alex92_2

innovate wrote: »

A merchant wouldn't know what sort of payout-instrument you have recorded in your Quidco account. They are sending their payment to Quidco, not to your Quidco account.

So Santander send the cashback to Quidco, Quidco try and pay to me, but I dont have any details to pay into,so they hold onto it. What im asking is, will they pass it on to me, or say that because i didnt have my details in place when the transaction was occuring that I dont receive anything now?

If I look into "my quidco" now and look at all the summaries and payments, it's all empty and nothing says anything about santander 123 account. Should I raise a claim?

innovate

Quidco will hold the money for you if they can't pay out because you didn't tell them where to pay it to.

BUT if there is no record in your account about the 123, they wouldn't know you are waiting for it. This has nothing to do with you specifying an account to pay the money out to.

You would need to raise a claim. However, it nothing is tracked, there is a good likelihood that another tracking cookie was sitting on your PC, and the Quidco one never registered. Did you clean your cookies immediately before you started the application?

Gizmo247

My 123 credit card initially tracked at "No amount" and then suddenly disappeared altogether. But when I raised a claim, it was there in the list of claimable activities.

If this is the case for you OP then make the claim and although it won't be investigated until 60 days from your application, it will remain in your activity list.

Alex92_2

innovate wrote: »

Quidco will hold the money for you if they can't pay out because you didn't tell them where to pay it to.

BUT if there is no record in your account about the 123, they wouldn't know you are waiting for it. This has nothing to do with you specifying an account to pay the money out to.

You would need to raise a claim. However, it nothing is tracked, there is a good likelihood that another tracking cookie was sitting on your PC, and the Quidco one never registered. Did you clean your cookies immediately before you started the application?

Yeah, I did everything they told me to on the side bar when setting it up. I just got an email from them saying;

[FONT=&quot]You've made your first purchase through Quidco. This tracking receipt is to let you know we've recorded your purchase. We're just waiting for the retailer to give us the thumbs up before we pay your cashback.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Receipt to: *my email address*[EMAIL="alex@digital-ink.co.uk"][/EMAIL] [/FONT]
[FONT=&quot]Date: 2013-03-06 12:23:00 [/FONT]
[FONT=&quot]Retailer: Santander (Previously Alliance & Leicester) [/FONT]
[FONT=&quot]Purchase amount: £0.00 [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Cashback amount: £55.00[/FONT]


Does this mean that it's all worked properly and theyre just waiting on Santander to give it thumbs up and confirm I have an account with them etc?
[FONT=&quot][/FONT][FONT=&quot][/FONT]

macman

It just means what it says, that it's tracked. But you won't ever get paid unless you complete your bank payment details in your Quidco account.

Alex92_2

macman wrote: »

It just means what it says, that it's tracked. But you won't ever get paid unless you compete your bank payment details in your Quidco account.

I said above that ive done this, I just didnt do it when i first registered this on the 6th march. I got this email after i registered bank detials.

innovate

Seems all is back on track for you then, Alex92. Don't be too impatient, it will probably be a couple of months at least before you see the money.

savetilibleed

Alex92 wrote: »

Wondering the same as you. Although, all my santander 123 accounts, e-savers, Major 3.10% ISA is all up and running now. Sent them an email so will hear back from them within 24 hours and will let you know.
I am wondering whether because there wasnt an account registered with quidco for them to deposit the money to if they
A) Try it once and then say "meh, we tried, its your fault"
As soon as I add bank details it will pay at the next nearest possible time.

Ah-ha! I just got an email from Quidco today which says:

'Congratulations xxxxx!

You've made your first purchase through Quidco. This tracking receipt is to let you know we've recorded your purchase. We're just waiting for the retailer to give us the thumbs up before we pay your cashback.

Receipt to: xxxxx@xxx.co.uk
Date: 2013-03-19 01:24:00
Retailer: Santander (Previously Alliance & Leicester)

Purchase amount: £0.00

Cashback amount: £45.00'

It shows now on Quidco too. I forgot about the £5 they take

Alex92_2

innovate wrote: »

Seems all is back on track for you then, Alex92. Don't be too impatient, it will probably be a couple of months at least before you see the money.

Just heard back from one of the staff members, was impressed with their reply. Was expecting some kind of generic "your message is important to us" thing. She said..

Thanks for getting in touch I can advise that Santander's average payment speed period is 3 months, so your transaction is currently being tracked by the retailer, but as of yet we have not received the cashback from them with which to credit your bank account.

Once this transaction is confirmed you will see it on your activity page

This will then process into your chosen bank account on the next payment run (these are every Thursday.)

So should be waiting 3months max, but sounds like my application was all dandy.

Cheers guys.

savetilibleed wrote: »

Ah-ha! I just got an email from Quidco today which says:

'Congratulations xxxxx!

You've made your first purchase through Quidco. This tracking receipt is to let you know we've recorded your purchase. We're just waiting for the retailer to give us the thumbs up before we pay your cashback.

Receipt to: [EMAIL="xxxxx@xxx.co.uk"]xxxxx@xxx.co.uk[/EMAIL]
Date: 2013-03-19 01:24:00
Retailer: Santander (Previously Alliance & Leicester)

Purchase amount: £0.00

Cashback amount: £45.00'

It shows now on Quidco too. I forgot about the £5 they take