TalkTalk new user an unhappy experience

AJG88_2

I agree with what you say, I just don't agree with the emphasis MSE give TalkTalk as a provider.

"Ends 11.59pm, Thurs 7 March. We've blagged a seriously hot TalkTalk Essentials* deal on a one year contract for new TalkTalk customers. It's complicated, but let's break it down."

Remember "We've (MSE) blagged a seriously hot" deal only warning on this deal is "Warning! Beware paying upfront; there's a risk of losing your cash if the provider goes bust. This risk is bigger with smaller companies than TalkTalk."

The facts I think should be shown on all providers, remember information is power so why not on a website that is meant to be on the consumer's "side" is the bad information not shown.

Number of Complaints to Ofcom (This is fact, not open to libel case)
How much they charge for early termination (TT charge £200 for youview box, and whatever their early termination fee is apparently its all in their T&C's, again fact, not open to libel case)

I am sure 99% of users of this site would find this information hugely helpful.

Gordon_Hose

Yes, they would. But it's not MSE's job to inform each and every registered user, who might be interested in the deal, about any potential pitfalls or issues.

Bad information might not be factual. Anyone can submit a complaint to OFCOM, that complaint might be truthful or it might be the result of a consumer getting their knickers in a twist and fabricating some or all of their complaint. And to tell you the truth it took me all of 5 seconds to Google: http://media.ofcom.org.uk/2012/12/18/latest-telecoms-and-pay-tv-complaints-figures-revealed/

Researching an ISP is our responsibility, that way we make our own informed decisions.

AJG88_2

Gordon_Hose wrote: »

Researching an ISP is our responsibility, that way we make our own informed decisions.

I guess so, although with that in mind it makes this website, its newsletter and its content useless :money:

Gordon_Hose

AJG88 wrote: »

I guess so, although with that in mind it makes this website, its newsletter and its content useless :money:

How so?

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macman

Gordon_Hose wrote: »

It's not TT/Brightsparks that sort the connection out at the exchange/cabinet though.

I'm aware of that, but TT seem to have an inability to co-ordinate between and within their own departments, let alone co-ordinate with BT OR.

bod1467

I would echo the thought that delays result from TT rather than BTOR. I'm with BE (or is that Sky?) and when I had a line issue recently I raised a ticket with BE and had a choice of appointments available for a BTOR engineer; these were all within 3-7 days (from raising the ticket) but excluded weekend appointments.

Try that with TT - you'd be lucky to get an appointment within 4 weeks!

Gordon_Hose

Then they must not like TT very much. Everyone else can get an appointment within a week, but Talk Talk has to wait?

Hmmmm.

penrhyn

Perhaps BT OR has a range of support products starting with the round tuit?

jonnyhenry

Talk Talk are easily the WORST phone company ever. They told me I wouldn't have payment processing fees and low and behold they charge me fees. I took my case and my evidence to the ombudsman and they fought my case and I got my money back. Talk Talk are a JOKE of a company. Companies of that size should be shut down. There should be a national standard of customer service because being that bad is verging on fraud.

dodger1

AJG88 wrote: »

I'm seeing alot of these unhappy TT customers and I was/am one of them.

I think we should collate all our bad experiences and send them all to watchdog. Maybe then MSE will stop endorsing TT who are the UK's leader in complaints to the regulator.

You need to update your records

http://crave.cnet.co.uk/software/orange-disappointed-as-it-tops-broadband-complaints-chart-50010009/