Housing Association service charge

Richie-from-the-Boro

Write snail [do not put your telephone number on your letter] mail, then send the exact same letter two seeks later if you have had no written response. You will have a named individual responsible for your precise account. Additionally the HA will have at least one committee comprised of rent / lease / etc type dwelling [lease / rent / shared ownership etc] owners who will happily intercede on your behalf with management, ask for a contact address or phone number for your particular dwelling type and contact them too.