We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
Jet2 Fuel Stopover added to Lanzarote return flights...

Glorious12
Posts: 1 Newbie
Hi, have just been informed from Jet2 that they have now increased our 4hr return flight from Lanzarote to Blackpool in August to 6hrs... :mad:
I called Customer Services who stated that there will be a stopover for refuelling, not stating where or for how long. Also not taking into account possible delays at stopover airport. Informed them fuel is available in Arrecife Airport... It's obviously a 'cost-cutting' procedure, maybe they should be putting some of their extra cash saved into compensating loyal jet2 customers... Jet2 are still selling these return flights without stating there is a stopover for refuelling, giving the impression that it is a direct flight... Does anyone out there know if we are entitled to a full refund, or compensation?
I called Customer Services who stated that there will be a stopover for refuelling, not stating where or for how long. Also not taking into account possible delays at stopover airport. Informed them fuel is available in Arrecife Airport... It's obviously a 'cost-cutting' procedure, maybe they should be putting some of their extra cash saved into compensating loyal jet2 customers... Jet2 are still selling these return flights without stating there is a stopover for refuelling, giving the impression that it is a direct flight... Does anyone out there know if we are entitled to a full refund, or compensation?
0
Comments
-
You are right, it would be much better if they just ran out of fuel half way back.0
-
Glorious12 wrote: »Does anyone out there know if we are entitled to a full refund, or compensation?
I would expect this could be treated the same as a delay to arrival of 14 hours so
If they have given you more than 14 days notice - no compensation
If they have given you less than 14 days notice - no compensation as the 'delay' is less than 3 hours
as far as a refund....if the extra 2 hours is so important to you, you can ask but how would you get back as there do not appear to be any other carriers?0 -
Looks like the issue is a combination of the runway length and the aircraft used, nothing to do with cost cutting. Landing and taking off costs money.0
-
Glorious12 wrote: »giving the impression that it is a direct flight.
It sill counts as a direct flight, which is different from a non-stop flight.0 -
Looks like the issue is a combination of the runway length and the aircraft used, nothing to do with cost cutting. Landing and taking off costs money.
Was there not a lot of controversy in the media over the last couple of years about luggage being left and passengers off-loaded affecting flights to The Canaries. Seems to me that Jet 2 are acting to prevent this and all the compensation claims that folk would want
As regards fuelling stops, BA operate a business class only service from London City to New York, on the outbound it stops at Shannon in Eire to re-fuel owing the the shorter runway at London City0 -
Glorious12 wrote: »Hi, have just been informed from Jet2 that they have now increased our 4hr return flight from Lanzarote to Blackpool in August to 6hrs... :mad:
I called Customer Services who stated that there will be a stopover for refuelling, not stating where or for how long. Also not taking into account possible delays at stopover airport. Informed them fuel is available in Arrecife Airport... It's obviously a 'cost-cutting' procedure, maybe they should be putting some of their extra cash saved into compensating loyal jet2 customers... Jet2 are still selling these return flights without stating there is a stopover for refuelling, giving the impression that it is a direct flight... Does anyone out there know if we are entitled to a full refund, or compensation?
If your flight time being extended 2 hours makes you this upset, are you sure foreign holidays are for you? Far worse things can, and often do, happen...0 -
callum9999 wrote: »If your flight time being extended 2 hours makes you this upset, are you sure foreign holidays are for you? Far worse things can, and often do, happen...
I think that sums it up nicely
Guessing this will be another 1 post wonder though0 -
Glorious12 wrote: »It's obviously a 'cost-cutting' procedure0
-
It must be a small plane,
Only a choice of 3 types: Boeing 737-300, Boeing 737-800 (these are still being delivered new) or Boeing 757.
More than likely the 737-300 which is the smallest so may be more limited in the weight it can lift in hot conditions.0 -
Yes it will be a Boeing 737-300, found their summer fleet allocation list0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 349.8K Banking & Borrowing
- 252.6K Reduce Debt & Boost Income
- 453K Spending & Discounts
- 242.8K Work, Benefits & Business
- 619.6K Mortgages, Homes & Bills
- 176.4K Life & Family
- 255.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 15.1K Coronavirus Support Boards