Orange Dolphin plan - whatsapp and e-mail

DUTR

NiftyDigits wrote: »

Actually, that's not quite right. They start at £15.50 with the phone included.

But, it could be that her current tariff has BIS included. But it has to be the 24 month contract .

An entirely confusing mish-mash.

Best to call and find out and get rid if not. Hope that you ordered online.

Personally, I would steer well clear of Orange.

BB66 wrote: »

Hi Nifty Digits,
It is the 24 month contract I am on with the dolphin plan, you think that may include BIS?
Also what difference would it make if I ordered on line?
Thanks for your time
BB x

I am not on orange anymore, but just as you can look on here, you can look at the orange website, there are a host of plans but only some include BIS subscription

Panther 15.50 SIM - for Blackberry



1 month

• 100 anytime minutes
• 250MB mobile internet & unlimited texts

£15.50 online




find out more





The handset and internet will work, but as I understand the BBM service is via a seperate subscription which is often included in blackberry tariffs.

Earthworm

DUTR this maybe right for the SIM only options but the 24 month tariffs do not show Blackberry internet (none of them) which leaves 2 options... We must magically know which tariff to choose or there should be Blackberry versions of all data plans available.

Blackberry services are one of the more important parts of the phone and one of the key reasons people choose a Blackberry. It is fair to assume that these tariffs would all give you the same level of access.

macman

OP, Whatsapp is not a texting service. It comes out of your data allowance, which at 100MB, is absolutely minimal on that tariff.
Having said that, Whatsapp uses minimal data, if that's all you are going to use the data side for. If it works indoors (via your wi-fi) but not outdoors (via 3G), then you've not got your mobile data set up correctly.

DUTR

Earthworm wrote: »

DUTR this maybe right for the SIM only options but the 24 month tariffs do not show Blackberry internet (none of them) which leaves 2 options... We must magically know which tariff to choose or there should be Blackberry versions of all data plans available.

Blackberry services are one of the more important parts of the phone and one of the key reasons people choose a Blackberry. It is fair to assume that these tariffs would all give you the same level of access.

Hi Earthworm
I just went onto the online chat feature, here is a transcript of the session


Please note they do not have access to existing customer details and cannot process upgrades or queries related to an existing Orange UK account. If you have a query of this nature please contact customer services on 150 from your Orange handset.


Hello, you're chatting to Stacey. I am part of the dedicated Orange Online Sales Team. How can I help you with your new order? Stacey: Hi Joe, how are you doing today?
Joe: Hello Stacey, the blackberry phones, do they come with access to blackberry services? Only the panther sim only seems to state that it does
Stacey: I will certainly help you with that.
Stacey: Yes, Blackberry services come with Panther plan on pay monthly.
Stacey: I'll explain you more about it in detail.
Joe: what about the other plans where the blackberry is supplied?
Stacey: Are you referring to blackberry phone tariff on contract?
Joe: yes
Stacey: Blackberry services is included in the phone tariff on contract starts from Panther £15.50 & above deal.
Joe: OK, just wondered why the web site doesn't show this
Stacey: It is mentioned in Terms and condition.
Stacey: Rest assured, I'm here to help you regard the same.
Joe: Ok, thanks for that Stacey, I will have a look at the T&Cs
Stacey: Shall I send you link to check more about it in Detail?
Joe: yes please
Stacey: Definitely
Stacey: Please give me a moment.
Stacey: Please click here
Stacey: Did that link open for you?
Stacey: Please refer this option. Click here to see the pay monthly BlackBerry Panther Extra terms and conditions - effective from May 2012
Stacey: I'm happy to keep this chat open in case you have any questions.
Joe: I will return after I have checked the T&Cs this afternoon, thanks for your help this morning

Stacey: Sure
Stacey: Is there anything else I can help you with?
Stacey: Have I answered all of your questions?
Stacey: I haven't heard from you for a while. Is everything OK?
Joe: yes Stacey, I have just had a quick scan of the T&Cs and cannot see the mention of the blackberry services and which plans they are included with
Stacey: Please refer 8th option to see the pay monthly BlackBerry Panther Extra terms and conditions - effective from May 2012
Joe: hold on
Stacey: Sure
Joe: it appears the BBS is on the £25 and £35 plans is this correct?
Stacey: Yes, It is correct
Stacey: As well as BBM is also included plan starts from £15.00 & above also.
Joe: Everything Everywhere Restricted Pay monthly Panther Extra (£25 and £35 plan) Terms and Conditions .
Joe: So the £15.50 plan is not included?
Stacey: I'll explained you more about it.
Stacey: Everything everywhere is brand. Orange share EE network.
Joe: Yes I am aware of that
Stacey: Same as like Orange share T-mobile network.
Stacey: Orange and T-mobile is merged now however, we're functioning separately
Joe: How does this affect the price plans for BB?
Stacey: If you need more information about it on the same please refer
Stacey: legacy pay monthly
Stacey: 3Rd option ...To see the pay monthly BlackBerry Panther Extra terms and conditions - effective from October 2011
Joe: ok, give me a few moments
Stacey: Certainly
Stacey: I hope this piece of information helps.
Joe: There is a lot of information there, and I will be a good few minutes, so will sign off for now , and see if I can see refferal to the blackberry plan inclusion

Earthworm

That link refers only to 2 tariffs, the 25 and 35 tariffs that don't appear to be available

DUTR

Earthworm wrote: »

That link refers only to 2 tariffs, the 25 and 35 tariffs that don't appear to be available

I agree, I have added further transcript of the chat, seems the rep is also confused or the info is not one the web in an easy to locate position.

NiftyDigits

As I wrote earlier.....I would avoid Orange for their apparent obfuscation.
Selling you a BlackBerry and recommending a plan to go with it that does not include the BlackBerry Internet Service borders (IMO) on the criminal.

BB66

macman wrote: »

OP, Whatsapp is not a texting service. It comes out of your data allowance, which at 100MB, is absolutely minimal on that tariff.
Having said that, Whatsapp uses minimal data, if that's all you are going to use the data side for. If it works indoors (via your wi-fi) but not outdoors (via 3G), then you've not got your mobile data set up correctly.

Hi MACMAN,
How do i get my mobile data set up correctly?
Thanks
BB

Mrs_Ryan

Im on the Dolphin 35 for BlackBerry but according to a staff member in the Orange as was shop in Leicester Highcross you dont get BlackBerry internet with that either :rotfl: and ive been going exactly 50mb over my allowance every month for 17 months :rotfl: luckily i got someone sensible in customer services who told me in polite terms the guy in the shop was talking rubbish and i had never in fact exceeded my allowance once and i did indeed have unlimited BlackBerry internet. Also if it helps, i was on the same tariff when i took the phone and i upped my tarriff massively in my second month. In the time i was on the first tariff i was billed for data use but not been billed since so i guess i never had BlackBerry internet to start with. It always worked though so i wonder if its a settings thing?

macman

BB66 wrote: »

Hi MACMAN,
How do i get my mobile data set up correctly?
Thanks
BB

Go to the Orange mobile site and get the info for your particular phone, or (if desperate) call Orange CS.