Orange Dolphin plan - whatsapp and e-mail

BB66

Hi, wonder if anyone can help please.
Just got my first contract pay monthly phone, went with the Orange Dolphin 15.5 plan which gives 100 mins, unlimited texts and 100mb data and a Blackberry Curve 9320.
My daughter installed the whatsapp to me so I could text her in Australia, works fine in my house but not outside it, but my Facebook works fine anywhere I go. Can anyone tell me why this is and how to fix it?
Also I can't set up e-mail on my phone either. Again can anyone tell me why that is and how it fix it?
I thought I got internet access and email included in the plan?
I am a real novice with a mobile

NiftyDigits

Is it Dolphin with Blackberry Internet Service included? Doesn't seem to be.

If not, it is a poor deal. You need that to get the best from a Blackberry. Perhaps you can return and next time ask on here before you purchase.
Have to go out. Hopefully someone will pop on and put you right.

BB66

I don't know if the blackberry internet service is included. It's £10.50 a month and has 100mb of data. I presumed that the internet service would be included but I don't know. I can't set up emails or register with the blackberry internet service. C:(nfused!

DUTR

BB66 wrote: »

I don't know if the blackberry internet service is included. It's £10.50 a month and has 100mb of data. I presumed that the internet service would be included but I don't know. I can't set up emails or register with the blackberry internet service. C:(nfused!

The Blackberry messaging service is on a seperate portal, requiring extra subscriptions.

BB66

How do I go about getting that?

DUTR

BB66 wrote: »

How do I go about getting that?

Contact Orange, it looks like you require a Panther for blackberry plan, they do start at £10.50

BB66

Thanks DUTR that's most helpful and kind of you

DUTR

BB66 wrote: »

Thanks DUTR that's most helpful and kind of you

No probs, that is what this forum board is about.

NiftyDigits

DUTR wrote: »

Contact Orange, it looks like you require a Panther for blackberry plan, they do start at £10.50

Actually, that's not quite right. They start at £15.50 with the phone included.

But, it could be that her current tariff has BIS included. But it has to be the 24 month contract .

An entirely confusing mish-mash.

Best to call and find out and get rid if not. Hope that you ordered online.

Personally, I would steer well clear of Orange.

BB66

Hi Nifty Digits,
It is the 24 month contract I am on with the dolphin plan, you think that may include BIS?
Also what difference would it make if I ordered on line?
Thanks for your time
BB x

Earthworm

Looking on Orange's website they show the Dolphin 15.50 at 10.50 per month. I also had a text offering me the Curve 9320 at £10.50 per month with 100 mins, SMS and 100MB internet as a second contract.

Sounds like this might be a promotion but nowhere online did it specify you would need a Blackberry internet bundle on top... This leads me to believe it should work or have the internet built into the plan. Ring them up and ask.