They have cancelled the phone number

withabix

Just test the red button every time you visit, or once a month or something.

How hard can it be?

macman

withabix wrote: »

Just test the red button every time you visit, or once a month or something.

How hard can it be?

It's her husband's phone..

gjchester

whaylock wrote: »

It was only, at most, a few days before I checked it.

You keep saying you checked it, but what did you do? Turning it on and seeing it has a signal is not enough unfortunately.

The Terms & conditions are pretty clear -

http://www.asdamobile.com/help/termsandconditions.html

3.2 Where the Services are suspended or disconnected because you have chosen not to use the Services for a continuous period of 180 days, we will, on request reconnect you to the Services, however any credit or top-ups held on your account at the time of suspension or disconnection will not be re-credited to your new service. We cannot guarantee under any circumstances that you shall be able to continue to use your original number and as such will send you out a new Asda Mobile SIM Card that will contain a new number.


Simply turning it on is not enough it has to be a "chargeable event" (text/call or top up) and there has to be at least 180 days after the last one before you are cut off (and to be honest usually a lot more). I'd hazard a guess you have not used it to make a "chargable event" for at least 6 months, and maybe more. I've had Virgin sims (they too have the 180 day rule but I've had them that work a year after last use) but if you want it as a safeguard then you need to stay within the 180 days, even if it's to send a text.

It works out that you have effectively paid 6p a day line rental for the phone, that's far cheaper than a contract.

I'm sorry this is not what you want to hear, but the T&C are clear.


Completely off topic but if you are that worried about an emergency you should not be relying on a mobile and really be considering something that uses the landline and preferably is monitored. Your husband could fall and be unable to reach the mobile that is still sat on a cupboard, (or be unable to get to it due to being knocked out) or your mobile be unavailable to receive the text due to flat battery or out of signal.

Your local authority may be able to help and advise or may even run a service you can use.

Techhead_2

whaylock wrote: »

I bow to your superior knowledge. Obviously mobile phone companies cannot possibly improve their service and you are the guardian of all morals, never forget anything and are absolutely perfect.

I don't understand why you are twisting what people have posted and use such such an argumentative and nasty tone.

People have explained to you why this happens and what you need to do to. Whether you like it or not, they have spoken the truth. They have explained to you the technical reasons why sending a warning text does not happen and the regulatory framework which governs the whole issue. You could at least try to take this on board.

I've cared for my very elderly mum, so I know how difficult it is. I soon learned how to be organised ; so that admin work like this does not get in the way of precious time spent supporting loved ones.

redux

Someone told me not very long ago that Asda SIMs stay active longer. Hmm, that no longer seems to be the case