They have cancelled the phone number

Silk

whaylock wrote: »

For the record I checked it every week to make sure it was fully charged and fully active. We did test it from time to time but my error was forgetting how long it had been since the last test. A simple automatic reminder text would solve the problem. If they wanted to make a small charge for that service I wouldn't object I am cross because it could have put him at risk. The fact that it happens to other people doesn't make it right.

You do understand that it's yourself putting him at risk by not testing it though.
It's obviously over 6 months since you last did it otherwise it wouldn't have been cut off.

It's easy enough to blame other people for the situation when maybe you might have been able to read a text if it had been sent etc but at the end of the day it wouldn't have happened if it had been tested every month or so at least

whaylock

Silk wrote: »

Depends on how you define "active" if you mean shows some "activity" over the 6 months such as receiving a text or call then maybe a case for it.
But if you mean active as in just turned on I don't see the point myself.

Obviously, but you aren't a sick old man or someone who looks after a dependent person.

I asked for help in solving a problem, not a lecture on my inadequacies.

whaylock

[

Maybe worth writing to Asda and seeing if they will give you the £10 back if you explain your situation.[/QUOTE]

Thanks for that. It is the first constructive suggestion I have received. I did telephone them, but they refused a refund. They offered to try to re-activate the phone but nothing has happened. It was only, at most, a few days before I checked it.

Wendy

Silk

whaylock wrote: »

Obviously, but you aren't a sick old man or someone who looks after a dependent person.

I asked for help in solving a problem, not a lecture on my inadequacies.

Depends whether you consider an 89 year old and a 91 year old a dependent or not

I wasn't giving you a lecture either but as you mention it yourself not testing an emergency system you rely on isn't exactly being on the ball is it

oopsadaisydoddle

I don't believe other posters have not been constructive. They have told you the truth...like I said I understand where you are coming from and I imagine so do they others.

They have just 'told you how it is' so to speak. And they have tomd the truth. It just seems unconstructive because it isn't what you were hoping to hear.

whaylock

Silk wrote: »

Depends whether you consider an 89 year old and a 91 year old a dependent or not

I wasn't giving you a lecture either but as you mention it yourself not testing an emergency system you rely on isn't exactly being on the ball is it

I bow to your superior knowledge. Obviously mobile phone companies cannot possibly improve their service and you are the guardian of all morals, never forget anything and are absolutely perfect.

whaylock

oopsadaisydoddle wrote: »

I don't believe other posters have not been constructive. They have told you the truth...like I said I understand where you are coming from and I imagine so do they others.

They have just 'told you how it is' so to speak. And they have tomd the truth. It just seems unconstructive because it isn't what you were hoping to hear.

I appreciate your response but I don't see why I should be lectured by others who are apologists for ASDA. My point is that ASDA has no trouble sending me texts about what great deals they have but somehow they can't send one to say they are going to cut the phone off. I now plan to campaign for this because I know there are thousands of people who have had this problem. My first post was simply to ask for help. I had hoped that there was a provider who would give me warning and that someone here would know about it. I can't say that the response has been very supportive, so far.

Wendy

Silk

whaylock wrote: »

I bow to your superior knowledge. Obviously mobile phone companies cannot possibly improve their service and you are the guardian of all morals, never forget anything and are absolutely perfect.

Thanks for that :T

Perhaps instead of keep trying to blame others and accuse them of not being helpful your time might be better spent organising yourself to becoming a better carer and checking the system more often

Meanwhile if it's the £10 thats important to you do as Oopsadaisy suggests and beg Asda for it back ....that will not change the situation next time however, so pull your socks up and try to do a system check every month or so in the future.

grumbler

whaylock wrote: »

I appreciate your response but I don't see why I should be lectured by others who are apologists for ASDA. My point is that ASDA has no trouble sending me texts about what great deals they have but somehow they can't send one to say they are going to cut the phone off. I now plan to campaign for this because I know there are thousands of people who have had this problem. My first post was simply to ask for help. I had hoped that there was a provider who would give me warning and that someone here would know about it. I can't say that the response has been very supportive, so far.

It was because you kept blaming some random provider for something that is a common practice for all providers. And this wasn't something absolutely unexpected because all providers clearly say this in the T&C.

macman

whaylock wrote: »

[

Maybe worth writing to Asda and seeing if they will give you the £10 back if you explain your situation.

Thanks for that. It is the first constructive suggestion I have received. I did telephone them, but they refused a refund. They offered to try to re-activate the phone but nothing has happened. It was only, at most, a few days before I checked it.

Wendy[/QUOTE]

The phone is active. It's the SIM that has been deactivated. Put in a new SIM and it will work fine (although you may need to unlock it if you want to use it on a network other than Vodafone). Since the number is not critical to you, the only issue you appear to have is the wasted £10, which, whether you knew it or not, is a standard condition on a PAYG phone. The number will have been recycled when it was disconnected: you won't get it back.
You fail to see the difference between 'apologists', and those who happen to think that you must take responsibility for allowing the SIM to be deactivated.