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kingmonkey

Elliott and Amy, I've emailed you my problem. I've waited an unacceptably long time emailing you through the correct channels.

For everyone else's benefit I signed to phone and broadband (20GB+ an extra 20GB using topcashback code I think) but on your system I'm down as only 20GB. And guess what. I have gone over 20GB and you have charged me even though I'm within the 40GB limit. Then have effectively ignored my communications with you.

[Deleted User]

kingmonkey wrote: »

Elliott and Amy, I've emailed you my problem. I've waited an unacceptably long time emailing you through the correct channels.

For everyone else's benefit I signed to phone and broadband (20GB+ an extra 20GB using topcashback code I think) but on your system I'm down as only 20GB. And guess what. I have gone over 20GB and you have charged me even though I'm within the 40GB limit. Then have effectively ignored my communications with you.

Normal behaviour. They always ignore emails, faxes etc and, of course, at times, you can't get through on the phone.

geniegenie

I agreed at end December to switch my phone and broadband to Primus, paying the line rental of £111 up front, which was immediately taken from my credit card. Before the switch was due my current supplier, Plusnet, came up with an improved package which matched the Primus price, so I cancelled the order. Primus confirmed there would be no cancellation fee and I was advised the refund would take approx 14 days to be paid - this was 14 Jan. Several phone calls later, and 2 emails to customer services, after 7 weeks I still do not have my refund, and when I ask how long it will take I am met by stony silence. This is not good enough! I am unlikely ever to consider switching to Primus in the future.:mad:

Primus_Saver_representative

Hi Everyone,

I'd just like to introduce myself as I'll be working alongside Elliot and Amy to help with any queries or issues you may have.

Kingmonkey, we have received your email and can see what the problem is I'll be giving a call in the next couple of moments to discuss this with you.

Thank you,
Jordan

Primus_Saver_representative

Good afternoon geniegenie,

If you don't mind sending me a quick email so I can chase your refund for you?

The email address is in my public profile.

Thanks,
Jordan

plantlover16

I left Primus in January this year and in my final bill there is a credit. I am still waiting for the credit to be refunded to me. I rang customer service two weeks ago who took my bank account number and said that her supervisor will arrange the refund into my bank account. I am still waiting for it. Rang customer service today and the person said there is no note of the supervisor has done the refund!!!

Primus_Saver_representative

Hi plantlover16

Sorry to sound like a broken record but would you mind emailing us your customer details and we'll light the proverbial fire under your refund request.

Thanks
Elliott

geniegenie

Primus_Saver_representative wrote: »

Good afternoon geniegenie,

If you don't mind sending me a quick email so I can chase your refund for you?

The email address is in my public profile.

Thanks,
Jordan

Thanks Jordan, I have sent an email, so I hope you receive it.

Geniegenie

kaz8210

I wrote a letter of complaint in October/November received a response of them yesterday shocking!!

tigerminxy

I've just recently joined Primus and have just managed to log in to check my bill and have discovered I've been charged for 'select services'. This is the first time I've found out about this extra charge. None of the emails I've received has mentioned anything other than the normal monthly line rental.

I've tried calling your customer services on the phone but the wait is too long. I would like a refund on the charge for the unrequested service and assurance I won't be charged in the future for it, please.

Thanks.