Virgin Media...1970s customer service. 27 February 2013 at 11:55AM edited 30 November -1 at 1:00AM in TV MoneySaving 2 replies 1.3K views

KingElvis

What can I say, after 18 months of these amateurs I was so glad to pull the plug on them last night despite their "tempting offers"

• Slow internet was explained away by the infrastructure in our area and contention (we're talking 56k modem speeds here)
• A Colossal 25% increase in the price of the contract over the 18 month term.
• Constant "on demand" errors, again due to aging infrastructure in our area.
• The offer of a tempting new twelve month contract for a reduced price with......reduced service.
• Rude and aggressive staff when trying to can the service.

Goodbye VM, spend a bit more time on your customers and less on micro celebs and atheletes.

Mexas

What did they offer you out of interest?

KingElvis

A reduction to some TV package below M+ which cuts all the HD channels...not much use when you have an HD TV....oh, and a TIVO box to record those reduced programmes on.

All this for a reduction in monthy cost of £6 which they would put back up with an increase anyway.