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Virgin Media...1970s customer service.
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KingElvis
Posts: 4,100 Forumite
What can I say, after 18 months of these amateurs I was so glad to pull the plug on them last night despite their "tempting offers"
- Slow internet was explained away by the infrastructure in our area and contention (we're talking 56k modem speeds here)
- A Colossal 25% increase in the price of the contract over the 18 month term.
- Constant "on demand" errors, again due to aging infrastructure in our area.
- The offer of a tempting new twelve month contract for a reduced price with......reduced service.
- Rude and aggressive staff when trying to can the service.
"We want the finest wines available to humanity, we want them here, and we want them now!"
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What did they offer you out of interest?0
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A reduction to some TV package below M+ which cuts all the HD channels...not much use when you have an HD TV....oh, and a TIVO box to record those reduced programmes on.
All this for a reduction in monthy cost of £6 which they would put back up with an increase anyway."We want the finest wines available to humanity, we want them here, and we want them now!"0
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