Please help with Orange

d123

geoffken wrote: »

Oh God
Another one who does not like the advice and takes his toys away.
If is wife is a legal bod perhaps she will give him some FREE advice.
"Calm down dear" nobody has died would be a start

If his "legally trained" wife and his solicitor haven't corrected his assumption that an incorrect amount taken by DD constitutes theft there isn't much hope for any of their advice to be all that useful .

oopsadaisydoddle

This post sounds like one of those 'I know my rights' ones, when actually they don't!

And if your wife is training as a Barrister, then surely you shouldn't need to post on a forum such as this.

Assumptions - yes! You admitted to them yourself by saying you though everything would be set up ok in the first place without actually checking. And yes, Orange's system doesn't take into consideration interim payments. Whatever it says on the bill to be taken is what it will take.

As for breach of contract - er no! Mistake - possibly/probably. If it is their fault, then they should reimburse you for any costs including bank charges (if any).

Just because you don't like what people tell you, doesn't meant they're wrong or not trying to help.

Silk

brendonx wrote: »

I will be fighting to cancel my contract without the charge. I will be talking to my solicitor. And I have the fortunate situation where as my wife is in law school training to be a barrister, and I can get the students there to use my case if it has to go to court to fight my case for me and won't cost me to use them.

If your wife or her fellow students decided to take the case on they should perhaps consider a career change at the same time

brendonx

Just to update you all that doubted it. I have received the money back off orange, and have had my contract terminated without any penalty charges. I am now on PAYG until the s 4 comes out and will be looking into getting that if I likes the looks of it.

oopsadaisydoddle

brendonx wrote: »

Just to update you all that doubted it. I have received the money back off orange, and have had my contract terminated without any penalty charges. I am now on PAYG until the s 4 comes out and will be looking into getting that if I likes the looks of it.

You were lucky. They were not obliged to cancel the contract.

I agree that if you have incurred any costs that were the fault of Orange then they should reimburse you as i said previously. As I say though you were lucky. Who did you send the phone back to?

brendonx

Orange had it back. Now using an iPhone 3 (not the 3g one) for time being

oopsadaisydoddle

brendonx wrote: »

Orange had it back. Now using an iPhone 3 (not the 3g one) for time being

Even more unusual particularly if you got it through phones 4 u originally but at least you got it sorted.

robbies_gal

how did u get a contract cancelled base don a mistake-and why should orange have the phone back u didnt get it from them

Silk

gabbyevs wrote: »

how did u get a contract cancelled base don a mistake-and why should orange have the phone back u didnt get it from them

Agreed

All sounds fishy to me and too good to be true

I suppose the next post a few months from now will be why are debt collectors chasing me for a contract that was cancelled
:rotfl::rotfl::rotfl:

robbies_gal

hmm does sound a bit suss they wouldnt just let u cancel a contract over wrong billing