Orange Upgrade Phone Gone Missing - HELP!!

Silk

oopsadaisydoddle wrote: »

Can you explain what the difference in the address is, just out of interest? Obviously you don't have to put the real ones!

The OP said in the opening post....

vkalra2007 wrote: »

I finally called UKmail today, and they told me that the address that was given to them by Orange is 'Unit X, XXXX Road'... Although, the address that I had asked Orange to post the phone to was 'Unit X, Coda Centre, 189 XXXX Road' ... So they have given the incomplete address to the courier and are still telling me that the address shouldnt have made the different and it has still been signed for so it is my liability...

So would read something like
Unit 7
West road

instead of
Unit 7
Coda Center
189 West Road

oopsadaisydoddle

Silk wrote: »

The OP said in the opening post....

So would read something like
Unit 7
West road

instead of
Unit 7
Coda Center
189 West Road

Ah yes! So they did! Sorry OP. Ignore me.

Keep us posted!

Silk

vkalra2007 wrote: »

I am just wwaiting for the manager to call now and trying to figure out how to approach this as it is quite clear that Orange are trying everything so they dont have to send new handsets out again.

My approach would be to point out you contracted Orange to supply you with a new phone

This for whatever reason, with details which doesn't concern you and due to no fault on your behalf hasn't happened.

If they are going to be unable to deliver your new phone you are going to be forced to cancel the contract and seek one elsewhere. If they are going to supply you with one you need to know exactly when it will happen.

I would also show concern that if you are to believe the excuses given that it has gone missing and is someone elses hands then you are concerned that maybe personal details contained in the package such as invoices etc are also in someone elses hands.

oopsadaisydoddle

Silk wrote: »

My approach would be to point out you contracted Orange to supply you with a new phone

This for whatever reason, with details which doesn't concern you and due to no fault on your behalf hasn't happened.

If they are going to be unable to deliver your new phone you are going to be forced to cancel the contract and seek one elsewhere. If they are going to supply you with one you need to know exactly when it will happen.

I would also show concern that if you are to believe the excuses given that it has gone missing and is someone elses hands then you are concerned that maybe personal details contained in the package such as invoices etc are also in someone elses hands.

I agree.

Had it been signed for at the correct address, then that would be a different matter.

The thing that you need to highlight is that no matter what they say, they sent it to an address you did not request.

lufcgirl

Well wouldn't the first question be where did the delivery go to? Is it an actual real address? Has the driver been back to the place he delivered it to to try and collect the handset?

All things Orange should be checking with UKMail and the first steps to take.

Silk

lufcgirl wrote: »

Well wouldn't the first question be where did the delivery go to? Is it an actual real address? Has the driver been back to the place he delivered it to to try and collect the handset?

All things Orange should be checking with UKMail and the first steps to take.

None of which is any of the OP's concern

How Orange and UKMail go about sorting out the problem between them makes no difference to the OP ...what matters is the OP is still waiting for a phone and there is a worry personal details have been also passed to someone else due to no fault of the OP's

lufcgirl

Silk wrote: »

None of which is any of the OP's concern

How Orange and UKMail go about sorting out the problem between them makes no difference to the OP ...what matters is the OP is still waiting for a phone and there is a worry personal details have been also passed to someone else due to no fault of the OP's

All that needs to happen is Orange request UKMail go back to where the phone was delivered and try to retrieve it. If they can't, then Orange should be then sorting out another upgrade for the customer, providing they have sufficient evidence a retrieval was attempted and Orange have the wrong address.

Ms_Chocaholic

Is it a top of the range mobile/iPhone.

When I upgraded my contract with Orange (to a iPhone 4S) I arranged for it to be delivered to my work but it got delivered to my home instead (I wasn't in), I was unimpressed and when I rang Orange they said that phones had to be delivered to the contract (home) address as a number of phones had gone missing, not sure why this is not the case with yours.

grumbler

lufcgirl wrote: »

All that needs to happen is Orange request UKMail go back to where the phone was delivered and try to retrieve it.

It's easier said than done, especially for business premises, but...

vkalra2007 wrote: »

...They also said that they would send the driver to where he has delivered the phone to, and that he would take a picture of the person he has given the handset to and will send to us. ...

vkalra2007

Thanks for all your replies.

Orange did tell me a couple of days ago that UKMail would be sending someone to my office so he can take a picture of the person he gave the handset to. He never showed up, and when i chased them they ignored it.